CVS PharmacyReviews of cvs.com

To start with I have been using Giant Eagle for the last 15 years without incident however, this year my husbands insurance forces us to use CVS and it's been nothing but problems. The long wait times on hold and at the drive through because someone thought it would be a great idea for customers to do COVID tests there and the rest of trying to pick up a prescription that takes about 2 minutes is now taking 20 minutes. So fast forward to today, I call to check on a prescription that my doctor sent in at 4:00 I call at 8:00pm. Shannon the very rude pharmacy manager at the Strongsville location store #4300 thinks she can educate me on my prescription and why it's not there. I have a PhD and I'm sure she has no degree. She doesn't know the difference between a stimulant and an opiate. Anyway instead resolving the problem she chose be nasty and hang up on me 3x!! Is this the kind of people CVS wants managing their stores? It's way too stressful for me to continue to use CVS and picking up medication shouldn't be. I'm ready to go back to Giant Eagle where's there great customer service and pay a little more for my medications. The discount is not worth it anymore.

I have had doctors to call in prescriptions and every time I check my cvs account still processing for days I try calling and after being on hold for 30 mints still can’t get a hold of them. I drive there and lady says we are 3 days behind. Really this is medicine I need. Cvs better pray one of my medicine doesn’t cost me my life.

I freaking hate CVS. I never tried them before I got Aetna health insurance through my workplace, which tried to force me to use CVS for prescriptions. I did try getting prescriptions through CVS - big mistake! For a while they were robocalling me every day. Now they won't let me cancel a future prescription order online, and I can't pay for the prescription online. I got a bill in the mail urging me to (lol) send a check. It also told me I could use the website or call them. I cannot find anywhere on the website where I can pay. I tried calling them. Their hold music is absolutely atrocious and sets my teeth on edge. After a long hold time I finally reached a representative, who required my CVS card number, me to spell my name multiple times, my full street address and zip code and birth date, only to tell me she couldn't help me pay the bill online. After even more time on hold I couldn't stand the hold music anymore. every interaction I've had with CVS (OR Aetna) this year has driven me up the wall. As soon as I can, I'll permanently cut ties with them and never use them again.

Worst pharmacy! I’ve been here in several occasions for several different reasons. The first time was for COVID testing. I was on time, less than 5 minutes to my appointment. The rep. At the window asked me to leave and come back in 5 minutes. She said I could wait at the window. I drive around the parking loot came back and there was 3 cars ahead of me which took an hour. Tried calling pharmacy several times after they discarded my meds. They WILL NOT pick up! Two days ago, I got the the window to pick up meds. Was asked to come in as they were closing the window. I did get their before closing. I told them I was in my Pajamas. Pharmacist asked me to leave and come back tomorrow. 🤢 bad attitude, not dependable. Lazy and poor customer service. Stay away!!!!!

In general I really like CVS! I just don't understand why in the world they would close the pharmacy at 6pm on Saturday and Sunday? That really hurts the people who don't normally have the time to pick up or get their prescriptions filled because of having to work during the week! I didn't realize that when I switched from Walgreens to go to CVS! Looks like I might have to go back to Walgreens because they give people time to get things done!

I transferred my husband's prescriptions to a different CVS and was surprised when the transfer then set 'last refill' on CVS.Com to the date of the transfer AND required me to contact the new CVS Pharmacy for refills rather than have them automatically refill. So now I have to manually write down the legit refill date and call the new CVS each time I need one. CVS had no problem sending out mindless texts so why can't they create a seamless automatic transfer process between CVS pharmacies? The new pharmacist actually wanted my former CVS to fill the prescriptions ( 600 miles away) rather than do a transfer. How does one even respond to such a mindless remark? CVS: Do something!

I have to use CVS with my current ins. Today I went to pick up an Rx. They asked if I wanted to switch to a 90 day supply, I said yes. They took it back, worked on it. I then checked out and noticed it was still a 1 month supply. I asked why it was not 3 months and they said, "well sir your insurance will only pay for one month at a time." I said why did you ask, they said they always ask even if my insurance won't cover it.... STUPID!!!!!!!!!!!!!!!!!

Butch manager followed me looking around trying to find something I did wrong I find this very prejudiced and unexceptable I was reading there sign no testing inside very rude since this is close to my house and covid us still on the rise shameful.