CVS PharmacyReviews of cvs.com

This company doesn't even deserve 1 star!Their customer service is the worst. Their local pharmacies disconnect you after you wait 45 minutes on the phone! A truly horrible corporation! CVS treats it's customer's with no sense of urgency.

To bad I had to leave one star! The pharmacy customer service is beyond terrible! Long waits and no one knows what’s going on. I’m getting the same response from other customers.

CVS on Smokey Park in Asheville is horrible. They will not answer the phone. There computer system is frustrating. I’m stuck with this low rate drug store due to my insurance. They send out text for your to use there keep fill service. I will not do that because one of the drugs they want me to refill has never once been prescribed to me. They never can keep any staff. I feel sorry for the folks working there. I imagine it’s a horrible working environment.

Absolutely horrible customer service. Never fill your prescriptions here. Every month there is a problem. This month I had to come back 3 different days and I still don’t have the medication. Yesterday The male pharmacist apologized And told it would be ready in the morning. I came this morning and the woman just rudely told me they just opened and I had to wait atleast an hour. Every month since December there has been a problem and Ive had to come back several times. Its absolutely rediculous. Now she just told me that they cant fill it for 2 days they only have 20 of the 6o pills. Unbelievable!

They almost killed me was in the ER. They code green me crash team came in sent to Cat scan.Had a tub put in my penis. Pee in a bag for three days.Had to go and yank the tube out.All because it took them four days to fill a prescriptions I went in to withdrawal. I submitted the medication fifteen times. And they said sorry to hear that. All I want is just have them pee a bag for three days and I will except that.

I would drive 100 miles for a refill if my insurance would pay for it, rather than use CVS! Used for years and they are the same with their ignorance. The phone system sucks! Held on for, literally, 47 minutes then "dropped". Held for another 11 minutes and a person answered in another state and ready to talk to me about COVID but can't help me with a prescription refill. Hung up. Called back. Held on 29 minutes. Here comes the "Virtual Assistant" again to tell me about COVID. She won't even transfer me to where I was! I was forced to hang up........again! I will have to go to CVS to get this prescription filled. Not the first time either!

20641 Fairmount Blvd, Shaker Heights, Ohio Saddest CVS i’ve ever been in. Stressed out front desk cashier - untrained assistant manager? Submitted 2 requests for photos (wake/funeral) at 3:00p & 4pm. Receipts said ready at 5pm & 6pm. I walked in at 6:20 and the cashier said i should have known to call first. The photos hadnt been printed yet. So I waited 1/2 an hour while the printing was going but only 75% of the photos printed before the printer ran out of ink & paper. No one in the store could successfully refill the printer - so i asked to pay for what i had. They said leave it & get it tomorrow. Can’t i leave at 5am for my flight. So then it took another 10 minutes for them to figure out how to ring it up as a partial sale. So i had to pay for ALL the photos including the 2 dozen that didn’t print!!!

Scottsburg, IN *DO NOT USE* Shorted my refills MULTIPLE times and will never take ownership of it. Worst customer service! Katie is the pharmacist. Have had other problems with CVS in the past. Simply take your business somewhere else!