CVS PharmacyReviews of cvs.com

I had a very frustrating experience at CVS today at the location at 4775 Rosecrans Ave in Hawthorne, CA, involving an employee named Lynn. I was at the store picking up medication for my dog and also needed assistance getting an item from a locked skincare cabinet so I could check out everything together at the pharmacy. I waited in the aisle while the assistance bell was rung multiple times, at least four times, and no one came to help. Another employee eventually stopped and apologized, but explained that she did not have the key to open the cabinet. During this time, I could clearly see Lynn near the front of the store stocking shelves after she had already helped me earlier in my visit. I politely called out “Ma’am” multiple times to get her attention, and instead of approaching or even turning around, she responded from a distance with “What?” and “Yes, what do you need?” while still facing away from me. When she finally returned to the aisle, she initially asked which product I needed instead of simply opening the cabinet so I could look. The entire interaction felt dismissive, rude, and unnecessarily difficult for a customer who had already been waiting patiently while trying to pick up medication for their pet. I understand employees get busy, but basic professionalism and customer service still matter. I should not have had to repeatedly call for assistance after waiting several minutes with no response.

As a pharmacist for 30 years, I am writing this review from the perspective of a patient. I find the new system which does not allow you to speak with a member of the pharmacy staff to be very inefficient. You can only leave a message. And if someone calls you back asking for you to call them back, you still cannot get a live person and must leave a message. I will be transferring my prescriptions (7 which I fill monthly from my local CVS in Boston along with some which I fill in Peterborough, NH). This new system prevents direct access to pharmacy staff, which in my opinion, interferes with patient care. This can interfere with safe medication use and poses a risk to patient safety. I will be filing complaints with both the NH and MA boards of pharmacy. I will also encourage my communities to utilize other pharmacies within the area.

If I could give zero stars, I would! You can never get anyone to answer the phone and when they do the customer service is horrible. I was getting text messages everyday to pick up my prescription. I called left a message and they called me back. I explained I had another prescription in process and would like to grab them both today. I went to pick them up, and they had already pulled my other one and used it for someone else: said I can come back next week to grab it. What??? So now I have to make another trip which is what I called to avoid—- nobody put a note in my account. This is not the only time they have dropped the ball with me… if I could drop them I would, but sadly my insurance company makes us use them: Do better CVS….

The phone prescription refill system is very inefficient and inaccurate. It will tell you prescriptions are eligible for refill. You order them arrive at the store and they are not available and I'm told that they need to be called into the doctor. The online pharmacy that they text you a link to is equally as bad and inaccurate.

Worst store in the USA..they just give u such a hard time if you wanna return anything..”go back to the original store”..”we cant return this cant return that” …”there is a limit to the number of items we can take back” Is this is their actual return policy then atleast let the customers know

Terribly rude service at the Main St. location in Newark, Oh. This occurred about 10:00 a.m. I will not visit this store anymore!

The men that work at the E Flamingo Mnt. Vista location in Las Vegas Nevada are the most unprofessional rudest males I've ever witnessed. They are either too lazy or could just care less, or maybe they just hate people and their jobs and want to intentionally make them suffer because of their neglect and try to extort you for cash payment even when insurance covers 100 % They will intentionally delay any approval request for weeks and not allow you to get your medication if you dont give them cash $$$ even if insurance plan will cover they make it intentionally impossible to get medication for surgery until days after intentionally causing severe pain and suffering on purpose to be malicious!!!!!!!!!! Even if Dr sends it in to aquire proper approval weeks in advance. Thus all seems very SUS and UNETHICAL causing patenience having major surgery unessasery pain and suffering and treat you less a human being it's dishonorable !!! I was also blatantly lied to about dates of earlier prescriptions to cover up their mistakes and the fact they overlooked aquiiring approval after servral requests from Drs for weeks in advance neglecting their job then attempting to cover mistakes or maybe its intentionally done to scam people out of money I cant tell the motivations because they treat me so rude and make nasty remarks and clearly hate the customers or just the females and and treat me less than human on purpose every time ive been there :-( its a horrible experience with every male employee i have been unlucky enoughto be forced to attemptto communicate with ... Either way its disgraceful customer service and a lack of human decency and completely unethical behavior 4 sure DO BETTER GUYS !!! U R EVERYTHING WRONG IN THIS SOCIETY THESE DAYS !!! Both my Dr's offices say they are the ABSOLUTE WORST pharmacy staff they have ever attempted to work with. Most unprofessional and frankly illegally attempt to extort you for money. These guys are diabolical and completely inept and do not have any human respect. I saw the pharmacist laugh about a person on hold being hung up on after sitting on hold for ever !!! I also witnessed him gossiping really loud about patience he was saying extremely disrespectful remarks about customers it's honestly disrespectful and a major A HIPPA violation. Never been treated so rude and disrespectful in my life by a pharmacy !!! My second encounter with the situation I went back the next afternoon right before Surgery the Dr's office was on the phone to speak to him and ask why they didn't have the prescription for Surgery since they called it in prior and it should have been available day of ... This employee refused to help ne walked away from the window after walking in circles pretending I didn't exist, he made a remark about he doesn't have time to talk to Dr's and left refused to help ne walking around doing absolutely nothing I was the only customer there was at least 5 employees back there it's really gross how they get away with such malicious mean behavior to their customers that depend on them to do their job and not intentionally make them suffer !!! Idk how they have jobs in customer relations, absolutely the nastiest most unprofessional pharmacy employees I've ever witnessed !! UPDATE ON MY SITUATION Thank you Christine from corprate you are amazing and went above and beyond delivering my medication in person as I have been unable to walk or drive myself. Thank you so much for all the kindness and time you took going out of your way to mitigate the situation. You are amazing and I appreciate your kindness and consideration !!! Thank you again Christine you are amazing 👏 Mahalo

I was in the line for Pharmacy there was one vehicle ahead of me. The client in front of me took until 8:05 PM. When I get to the window the employee put the cardboard in the window and did not service me. Very Rude thing to do.