DK in O.
Minute clinic not interested in people
My daughter needed a sports physical. We made the appointment with cvs minute clinic online. Both online and in person they made sure that I knew that the appointment was not covered by insurance and they took my credit card info before we sat down in the waiting area. We start the appointment; we get to the medication list and we are told that since she is a type 1 Diabetic they can not do the physical. We had already canceled the physical with the primary care physician. We had traveled 30 minutes one way and given up time on a Saturday. MOST IMPORTANTLY; my daughter was made to feel that because she had Type 1 she was persona non gratas. She felt like she was a problem, an inferior person. The NP did not apologize for our inconvenience or even try to make it less awkward. She was very cold and uncaring. She explained that they did not want to be held liable for her diabetes control. Why wasn’t the fact that CVS does not do physicals for ‘certain types’ of people on their website? Right beside the information about how THEY want payment. This humiliation was not necessary. She is a young girl struggling with her self esteem with a horrendous disease so let’s make her feel worse. CVS cares more about money than people.