SHARON U.
Called in to refill last refill…
Called in to refill last refill prescriptions (2 of them). Asked them to confirm that they were not expired so if they were I could make an appointment with my doctor to get them up to date. They confirmed they were not expired.. but confirmed they had to "order one of them" since not in stock and would have it in no later then that Wednesday. Mind you the two prescriptions were on the same date to be filled. They allowed me to pick on one but not the other? Their Reason #1 The script was "expired" I said when I called you did you not confirm with me that it was not? And If the they were expired why are you giving me the other one? Reason then #2 "Well then you took too long to pick it up." CVS sends out text messaged to remind you of prescriptions and how long you have to pick up. I still had "weeks" to pick up (within 30 days). I was not even on a full week yet of not picking them up. Called their 1800 number and they had the district manager call me. She too was confused by it and told me that she would look into it.. only to have the pharmacy call me to fight with me again on how it was not their fault and that I waited too long. Pharmacist also confirmed on phone said that the prescriptions are good for 90 for certain ones days per law and that I had it written on April 22nd. So on July 19th when I went to PICK up the medicine and was told "no for the one" it still would have not been expired! Another lie. They waited until today July 23rd to have the actual pharmacist look into the situation and said oh well they are expired. This is not the first time this keeps happening at the same CVS location here in Louisiana. As they also go through many pharmacist I am wondering if we have some .. "misplacement" of medicine going on and blaming the customers of not being in time or "script expired" I will most certainly no longer due business with such a misconduct place.