CVS PharmacyReviews of cvs.com

The pharmacy staff at these two locations are incompetent. My prescriptions are going to the wrong locations. They deliberately treated me terribly because I am African American. I was yelled at in front of staff and other customers. Don't go to this pharmacy if you are a person of color. They do discriminate against customers. 5050 W Baseline Rd, Phoenix, 85042 and 1615 E. Baseline Rd, Phoenix, 85042.

I’m getting tired of being a regular customer of CVS and every time I go in there I see people putting things in bags and just walking out with them. The other day someone walked out with a whole row of cosmetics. Sometimes they put them in bags. Sometimes they put them in the purses. Sometimes I walk out with them in their hands that makes it more expensive for us honest people who pay for everything I shop in Dallas at the CVS store on lemon at Wycliff. I feel sorry for the personnel because they can’t stop people from stealing. Maybe you should put plastic shields so the creeps can’t steal like the scum that they are. After having talk to some of the employees I learned about this today, but I’ve seen it myself in the past

CVS's tech and phone systems do not work. They make it extremely difficult to re-order prescriptions. The phone system is ridiculously cumbersome and the messages try to get you to use the stupid CVS app over and over - but it did not work when I tried it over and over. How CVS retains any customers is beyond me.

Their hiring practices are disgusting, disappointing and discriminatory.

I have 3 meds that was suddenly cancelled after refilled and delivery. I called the local store at least 10 times and also the 1800 number twice. They cannot help me and I was told to call the local store. I called and I was hung up on once again after waiting for 5 min for the pharmacy to answer. This happened many times in the past. I can no longer tolerate this kind of service or treatment.

Well I’m done filling prescriptions with CVS. For an uninsured medication. They were higher than EVERYBODY. I ended paying $30 thru Publix while CVS was $130 even with their discounts

I was with my 93 yr. old friend. We stopped at CVS in Broadheadsville PA to pick up her script. She could not express clearly what she needed and I didn't know. Well, the Lady was nasty! All she had to do was look her up and find her script. She got so nasty with us. I did not get her name. I never encountered a representative this nasty.

Where to start? The website and apps (plural): Tedious, disorganized and definitely not customer friendly. You must download 2 apps if you use both store and mail prescription services. Consequently, you must repeatedly provide the same laundry list of personal & medical info minimum if 3X total and twice online, even though you already provided it to your local store and had to wait while they typed it all in. The dual apps increase risks of the info becoming compromised and invites errors and omissions. Then, you must make an appointment to get vaccines in-store and if you need to change date/time you are required to once again access the CVS app and provide your info again, before it ever gives you the option to do anything (they don't answer the phone I've tried) Next, more personal:CVS Specialty didn't tell me that over $900 remained on deductible for a prescription that's a 3 month series treatment (can't take less) & I was told by CVS-S rep when I provided deductible coverage in the amount of $5,448 that this more than covered the deductible. When did they Finally tell me there's $900+ left? 7 days before I had to have last 28 days. Who can come up with $900 in a week? I could have managed it, tough, but would have put back $320/ea of the 1st 2 months if I had been told. Consequently, I wasn't able to complete my treatment. I ceased patronizing CVS in 2011, but my new medication insurance Makes me use them. I'm looking for a new provider when I can change plans 10/1/23.