Aura
I am a regular customer at cvs 4610 S…
I am a regular customer at cvs 4610 S University Dr, Davie FL 33328 and frequently purchase multiple items during each visit. Recently, I needed to return three products, so I brought the items along with my receipt to the store. When I arrived, there was no one at the front register, so while waiting, I briefly looked at a few other products. When Michael, the Operations Manager, approached me, he immediately questioned why I had not waited at the front and why I had looked at other merchandise before returning my items. I found his tone and questions to be unnecessary and unprofessional. When he scanned the products, he stated that they did not match the receipt. I explained that I had purchased many items that day and asked if he could verify the products by their serial numbers. Michael responded that CVS does not match serial numbers "on purpose," and he smirked while saying it. His response and demeanor made me feel as though he was accusing me of attempting to steal from the store. I want to emphasize that I presented my original receipt and the products I was returning. Throughout the interaction, I felt I was being treated with suspicion rather than respect. I was also wearing my work uniform from a well-known employer in our local community. I have a stable career and earn a six-figure income. While my occupation or income should not determine how I am treated, I want to make it clear that I had no reason or intention to steal anything. I am disappointed by the way I was treated and believe every customer deserves to be treated with courtesy and respect. I respectfully request that this incident be reviewed and that appropriate coaching be provided to ensure future customers are not made to feel embarrassed, judged, or falsely suspected when making a legitimate return.