Samantha W.
No communication, late fills
If you call, expect to argue with a robot. I was told my medication was out of stock- it was pending for 2 weeks and I was having crazy side effects being off for so long. I finally waited the 20+ minutes on hold only for them to type in silence for 5 minutes and tell me it was ready. Once it was ready, I couldnt get it until the next day and I got a text saying "you have one day until we're going to put your Rx back on the shelf." The tech told my husband it was ready 2 weeks ago even though the sticker said it was filled one day ago (after I had called). This month, the same meds have been pending since last week even though they already filled a second Rx that was called in by the same doctor at the the exact same time. I went to pick up different meds and apparently they're closed on the weekends now, even though I had picked up an Rx on Saturday one or two weeks prior and the app still had the old hours listed. Then was texted on Sunday that my meds were ready (they were still closed so idk the point of that reminder). There's a number on the app for pharmacy feedback and the robot would not let me talk to a person or leave a message as feedback and eventually hung up on me. I've been on hold for almost 40 min as I type this trying to see why my meds are pending and if I will have to go through withdrawal for the second month in a row.


