CustomfamReviews of customfam.com

Response from CustomfamMar 27, 2025

Dear Paula, We sincerely apologize for the frustrating experience you had with your order. We completely understand how disappointing it must have been, especially since it was meant to be a gift. Unfortunately, when a package is lost in transit, we need to go through a verification process with the shipping carrier before proceeding with a resolution. We regret that this took longer than expected, and we truly appreciate your patience. After checking, we can confirm that your full refund has already been processed. If you haven't received it yet, please let us know, and we'll be happy to assist further. Once again, we’re very sorry for the inconvenience. We always strive to provide the best experience for our customers, and we appreciate your feedback as it helps us improve. Best regards, Customer Support Department Customfam LLC

Response from CustomfamMar 27, 2025

Hi William, We sincerely apologize that your order did not arrive in time for Christmas. Due to an unexpectedly high volume of holiday orders, some shipments took longer than anticipated, and we truly regret any disappointment this caused. Please be assured that we carefully select our production partners and work closely with them to ensure our customers receive products of the highest quality. We value your feedback and will continue to improve both our service and product experience. If there’s anything we can do to make this right, please don’t hesitate to reach out. We truly appreciate your support and the opportunity to serve you. Best regards, Customer Support Department Customfam LLC

Response from CustomfamMar 27, 2025

Hi Ady, We sincerely apologize that our products did not meet your expectations. We take customer feedback seriously and are constantly working to improve the quality of our items. We strive to provide unique and personalized products, and we regret that you were disappointed with your order. If there’s anything we can do to make this right, please reach out to us—we would love the opportunity to assist you. Thank you for your feedback, and we appreciate your support. Best regards, Customer Support Department Customfam LLC

Response from CustomfamMar 27, 2025

Dear Richard, Thank you for taking the time to leave a positive review about our product and customer service. We appreciate your kind words and are delighted that you had a great experience with us. Our team strives to deliver excellent service, and it's rewarding to know that we succeeded in making you happy. If there's anything else we can do for you, please don't hesitate to let us know. Warm regards, Customer Support Department Customfam LLC

Response from CustomfamMar 27, 2025

Dear Kevin, We sincerely apologize for the delay and any frustration it may have caused. Unfortunately, shipping issues can sometimes be beyond our control, and we regret that your order did not arrive in time for Christmas. We understand how important timely delivery is, especially during the holiday season. A partial refund has already been processed for you, and if you need further assistance, please don’t hesitate to reach out to our support team. Please be assured that we carefully select our manufacturing partners and continuously work to improve our processes to provide the best possible quality and service. We appreciate your feedback and your support. Best regards, Customer Support Department Customfam LLC

Response from CustomfamMar 27, 2025

Dear Heather, We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it must have been to wait for your order, especially during the holiday season. Upon reviewing your case, we can confirm that a replacement order was shipped and successfully delivered. We also provided tracking details to keep you updated on the shipment status. If you haven't received your package or need any further assistance, please reach out to us—we're more than happy to help! We truly appreciate your patience and hope you are satisfied with the product you received. Best regards, Customer Support Department Customfam LLC

Response from CustomfamMar 27, 2025

Dear Dennis, We sincerely apologize that your order arrived later than expected. Due to the high volume of holiday orders, both production and shipping took longer than usual, and we regret any inconvenience this may have caused. We truly appreciate your patience and understanding. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We value your support and hope to have the opportunity to serve you again in the future. Best regards, Customer Support Department Customfam LLC

Response from CustomfamMar 28, 2025

Dear Tam, We sincerely apologize for the experience you’ve had with your order. We understand how frustrating this must be, and we truly regret any inconvenience caused. Our goal is always to ensure customers receive high-quality products in a timely manner. Since there was an issue with your original ornament, we immediately processed a replacement. We’re sorry for the delay in receiving the new tracking number and will follow up with you directly to provide the latest update. Thank you for your patience, and we’re truly sorry for this experience. Best regards, Customer Support Department Customfam LLC