CustomFam is where meaningful memories come to life. We specialize in personalized wood signs and canvas art designed exclusively for any anniversaries, Father’s Day, Mother’s Day, and other special moments. At CustomFam, we pour our heart into every detail to create unforgettable gifts for you and your loved ones.
Customfam (customfam.com) has 132 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
customfam.com
Website
customfam.com
Category
Wedding & Party
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Emma provided excellent customer service. My table runner was not what I expected. So she made sure she knew exactly what I wanted and had it made for me again. It arrived today and is perfect and beautiful.
I really appreciate the extra effort and care she gave me.
Response from CustomfamAug 20, 2026
Dear Leslie Grady,
Thank you from the bottom of our hearts for your kindness and patience. We’re incredibly grateful that you gave us the chance to make things right. Knowing that you’re happy means so much to all of us. Thank you again for trusting us and for taking the time to share such a thoughtful review.
Best regards,
Customer Support Team
MA
Mary
Worst purchase I’ve ever spent good…
Worst purchase I’ve ever spent good money on. Table Runner for over $70 and looks like something you might find on a thrift shop (where it probably came from(. DO NOT BUY from this seller. Scam!!!
Response from CustomfamJul 29, 2026
Hi Mary,
We’re sorry that the product did not meet your expectations. We take product quality and customer satisfaction seriously and would appreciate the opportunity to investigate your concerns properly.
At present, we cannot locate an order associated with the information available on your review, so we’re unable to confirm that the item was purchased from our store. Our support team has sent you a request through the review platform asking for your order number, the email address used at checkout, and photos of the table runner, but we have not yet received a response.
Please reply to that request with the necessary information. Once we can verify the order and review the item, we’ll carefully assess the issue and work with you toward an appropriate solution.
Best regards,
Customer Support Team
RH
Robert H.
Ordered July 4 shirts June 16
Ordered July 4 shirts June 16. Received July 11 having been shipped from China. The quality is so so - and there was no tag on either shirt with any care instructions (wash, dry, etc). The small ladies I ordered fit like a dress. Would not accept a return claiming this was a one-off custom shirt, meanwhile I saw advertised repeatedly leading up to July 4. Would not purchase from them again.
Response from CustomfamJul 21, 2026
Dear Robert,
We’re sorry to see this review, but we have been unable to locate any order matching the information provided. We previously requested your order number and the email address used at checkout but have not yet received a response.
Without these details, we cannot verify that the purchase was placed with our store or investigate the delivery estimate mentioned. Express orders placed with us are traceable, and our support team can review the payment, selected shipping method, and carrier timeline once a valid order is identified.
Please provide your order confirmation or contact our support team directly. We are ready to investigate any verified purchase, but we respectfully disagree with labeling our business a “scam” when no corresponding order information has been provided.
Best regards,
Customer Support Team
SS
Suzanne S.
Knoxwille?!?
My son ordered a decanter as a college grad gift for his brother. Instead of being a beautiful “high quality glass” decanter with the college stadium on it, there is a sticker. And the worst part- it says KNOXWILLE instead of Knoxville. When he flagged the error he was told they wouldn’t refund or return it. They offered him 20% off his next purchase- and there won’t ever be a next purchase. .
Response from CustomfamJul 17, 2026
Hi Suzanne,
We’re very sorry that the decanter arrived with “Knoxwille” instead of “Knoxville.” This was an unintended production error, and we completely understand the disappointment, especially as the item was purchased as a college graduation gift.
We would, however, like to clarify that we have not refused to assist with this issue. After reviewing the case, our team offered to produce and send a corrected replacement at no additional cost. We are currently working with the customer directly to complete that resolution.
Regarding the design application, the product is created using the production method specified for this item. However, we understand that the finished appearance may not have matched the customer’s expectations, and we have shared this feedback with our production team for further review.
We sincerely regret the spelling error and remain committed to providing a corrected replacement as offered.
Best regards,
Customer Support Team
SA
Shisha A.
Laundry basket nothing like picture
Website picture of Laundry basket completely misrepresents the actual product which I purchased as a gift to my daughter. The photo appears to show a basket made of woven material standing upright with sturdy rope handles. Instead, the real basket has a flat A.I. type image stenciled on the material, and flops down unable to stand on its own with flimsy, limp handles, clearly not rope. The company tried to defend its false presentation but when I filed a dispute with my bank they found in my favor and awarded me full refund of my payment. This is clearly false advertising.
Response from CustomfamJul 13, 2026
Hi Shisha,
We're sorry to hear that the product didn't meet your expectations.
While we're disappointed that your experience did not match what you had hoped for, we respect your feedback and appreciate you taking the time to share it. We're always working to improve our products and the overall customer experience.
We wish you all the best, and thank you for giving us the opportunity to serve you.
Best regards,
Customer Support Team
LG
Lori G.
There should be a zero star review
There should be a zero star review. Horrible company to deal with. Do not purchase anything from them. What I ordered and what I received were two totally different things. And after multiple emails telling me my ordered I received was correct with what I ordered. I asked for my refund according to their policy because I received the wrong item. First they offered a 30% off my next order. Then offered to send me what I ordered as an offer of goodwill at not charge. Very disappointed with their customer service. Do not order from this company
Response from CustomfamJul 3, 2026
Hi Lori,
We're sorry to hear that you're disappointed with your experience.
After carefully reviewing your order and the order confirmation, we can confirm that your order was produced and shipped exactly as it was submitted during checkout. The item you received matches the product variant selected on the order, and we did not identify any fulfillment error on our end.
We understand that you expected a different version, and we're sorry for the misunderstanding. Even though we confirmed that your order was fulfilled correctly, we still wanted to offer a one-time courtesy replacement of the V-Neck version as a gesture of goodwill in the hope of resolving your concerns.
This goodwill replacement is the final resolution we are able to offer in this case. If you decide to accept it, our support team will be happy to arrange everything for you.
Thank you for your feedback.
Best regards,
Customer Support Team
EL
Elaine
FRAUD Reporting them today i ordered a…
Reporting them today i ordered a t-shirt on 6/9/26 , have not received a tracking # or the product.
Have written them 3 times requesting tracking # , they write back and tell me they are looking into my issue.
REALLY, well today I am reporting my issue to my Visa CC company as fraud, then I will move onto reporting them to The Dept. Of Justice for fraud and scamming.
DO NOT ORDER FROM THIS COMPANY!
Elaine
NYC
Response from CustomfamJun 30, 2026
Dear Elaine,
We're sorry to hear you feel this way.
After reviewing your order, we found that the shipping address provided could not be verified by our system. To avoid your package being shipped to an invalid or undeliverable address, we placed the order on hold rather than sending it and risking it being lost.
Our support team contacted you multiple times via email requesting confirmation of your shipping address, but unfortunately we have not yet received a reply. We have been waiting for the required information so we can proceed with your order as quickly as possible.
We take these matters seriously, and this is not a case of an order being ignored or not fulfilled. We remain ready to process and ship your order as soon as we receive your confirmed shipping details. Our team will reach out once again today, and we kindly ask you to check your inbox (including your spam/junk folder) and reply so we can resolve this for you.
Best regards,
Customer Support Team
MA
MarieO
The wrong shirt
I ordered a woman's v-neck shirt for our Independence Day celebration. When the package arrived today, it was a completely different shirt. Polyester, not cotton and a cheap men's crew neck tee. I am very disappointed. Hopefully, I can get my money back.
Dear Customfam. I see your response to my above review where you have decided to deny my complaint. Clearly you are not looking for repeat customers. You are either looking at a different order or need an eye exam. I received a confirmation email after I placed my order which included a photo of the ordered shirt. It is NOT what I received. I sent the order confirmation and the photo of the shirt I received to your customer service people.
Response from CustomfamJun 30, 2026
Dear Marie,
We're sorry to hear you're disappointed.
After reviewing your order, we confirmed that the item delivered matches the Classic T-Shirt selected at checkout, rather than a Women's V-Neck. The same design is available in multiple apparel styles, and orders are produced according to the product variant chosen when the order is placed.
Our support team will contact you directly to review the details and work with you toward the best possible resolution.
Best regards,
Customer Support Team
