Culiau StoreReviews of culiau.com

Response from Culiau StoreJul 31, 2024

Hey Mathias! 👋 Thanks so much for taking the time to share your experience with us. We're really glad to hear that the product exceeded your expectations! 😊 We're sorry about the battery issue you encountered, but we're thrilled that our team was able to quickly resolve it by sending you a replacement engraver. That's exactly the kind of service we aim to provide! If you ever need any help or have any questions about your new engraver, please don't hesitate to reach out. We're always here to help! Thanks again for your feedback - it helps us keep improving. Happy engraving! 🎨✨

Response from Culiau StoreJul 30, 2024

Hi Sarah! Thank you so much for your kind words! 😊 We're thrilled to read that you had a great experience with our customer service. It's wonderful to have you as part of our community! We're always here to help if you need anything else.🌟

Response from Culiau StoreJul 29, 2024

Hey Cheryl! 😊 Wow, thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such a positive interaction with our team and our products. It's great that you found our stencils and attachments useful for your crafting projects. And don't worry about that little hiccup with the engraving pen - these things happen! We can't wait for you to receive your engraving pen and start creating some amazing pieces. Please don't hesitate to reach out if you need any tips or have questions about using it. We'd love to see what you make! Your recommendation means the world to us. We're always striving to provide the best support and products for engraving enthusiasts like yourself. Thanks again for your awesome feedback, Cheryl. Happy crafting, and we look forward to seeing you on the site again soon! 🎨✨

Response from Culiau StoreJul 24, 2024

Bonjour! Merci pour votre retour positif ! 🌟 Nous sommes ravis que le problème de surchauffe ait été résolu rapidement et que vous soyez satisfait du service. N'hésitez pas à nous contacter si vous avez besoin d'une aide supplémentaire.

Response from Culiau StoreJul 22, 2024

Thank you for your feedback, and I’m sorry to hear about your experience. I want to clarify that we don’t claim the Customizer lasts 5 hours—typically, it provides between 40 minutes and 1.5 hours of use. Regarding the emails you’ve been receiving, you can unsubscribe or adjust the frequency at the bottom of our marketing emails to suit your preferences. Free shipping is available on orders over $80 USD, as noted on our site. We value your satisfaction and would love the chance to resolve any issues. Please contact us directly or provide your information to Trustpilot so we can reach out to you. Your satisfaction is very important to us.

Response from Culiau StoreJul 25, 2024

Hi Bella, We are really sorry to hear about the trouble you're having with your Customizer. We understand how frustrating this must be, especially after just a few uses. We’re already in touch with you via email and will do everything we can to resolve the issue quickly. Thank you for your patience, and please let us know if there’s anything else we can assist with.

Response from Culiau StoreJul 17, 2024

Hi George! Thank you so much for your amazing feedback! We're thrilled to hear that you had a great experience with our product and our customer support team. Providing quality products and excellent service is at the heart of what we do at Culiau. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Response from Culiau StoreJul 10, 2024

Hi! Thank you so much for your positive feedback! We're thrilled to hear that you found our prompts user-friendly and our questions clear and easy to follow. Your satisfaction is our top priority, and we're glad we could provide a great experience for you.