Culiau StoreReviews of culiau.com

Response from Culiau StoreJan 31, 2025

Thank you for your feedback, and we’re sorry to hear about the issue with the engraver. We understand how frustrating this must be, especially for your daughter. We see our team is already working on resolving your case, and we apologize for the delay. Your satisfaction is important to us, and we’re committed to making things right.

Response from Culiau StoreJan 9, 2025

Hi , We’re truly sorry to hear about your experience. 🙏 Receiving your order safely and on time is our top priority, and we deeply regret that this didn’t happen for you. We’ve checked your case and noticed that the courier marked your order as delivered 📦. However, if you didn’t receive it, we want to help resolve this. Please contact us at [email protected], and our team will investigate further to ensure you get the resolution you deserve. We sincerely apologize for the frustration this has caused and appreciate your patience ❤️. Our goal is to make this right and ensure you have a positive experience with Resparked. Warmly, The Resparked by Culiau Team ✨ “Ignite your creativity” ✨

Response from Culiau StoreFeb 2, 2025

Hi Steph, We are aware of the challenges you've faced with our customer service, and we sincerely apologize for letting you down. We understand how disappointing this has been and are taking steps to address your concerns. The holiday season has brought a surge of orders, which has affected our response times. However, this doesn't excuse our delay. We're committed to making things right for you. I see that you already received your order and a refund was already issued. We understand that you may still have other concerns, and we are committed to addressing them promptly. We will reach out to you via email to ensure you receive the attentive and satisfied service you truly deserve.

Response from Culiau StoreAug 5, 2024

Vielen Dank für Ihr Feedback! Es freut uns sehr zu hören, dass wir das Problem schnell und unkompliziert lösen konnten. Wir hoffen ebenfalls, dass das neue Paket diesmal problemlos ankommt. Wenn Sie noch weitere Fragen oder Anliegen haben, stehen wir Ihnen jederzeit gerne zur Verfügung. Vielen Dank für Ihre Geduld und Ihr Verständnis!

Response from Culiau StoreMay 30, 2024

Hi Bryon! Thank you for your feedback! We're delighted to hear that our team has been able to assist you promptly with your previous inquiries. We're committed to providing excellent customer service, and we're working diligently to resolve your latest issue as quickly as possible. Your satisfaction is our priority, and we appreciate your patience and understanding. If you have any further concerns or questions, please feel free to reach out. We're here to help!

Response from Culiau StoreNov 13, 2023

Thank you for your kind words! We're thrilled to provide you with excellent customer service. If you have any questions or need assistance after you've unwrapped the Christmas present, feel free to reach out. Wishing you a wonderful holiday season! 🎄

Response from Culiau StoreAug 31, 2023

Hi Sarah! Thank you for choosing us. We appreciate your feedback. Just to clarify, we don't sell the manual separately. If you haven't received the manual, please reach out to us at [email protected], and we'll be more than happy to provide it to you. Your satisfaction is important to us, and we're here to help! Best regards!

Response from Culiau StoreAug 29, 2023

Vielen Dank für Ihre positive Bewertung! Wir freuen uns, dass Sie mit unserem Produkt zufrieden sind und es empfehlen können. Wenn Sie weitere Fragen haben oder Hilfe benötigen, stehen wir Ihnen gerne zur Verfügung. Mit freundlichen Grüßen, Das Culiau-Team.