Culiau StoreReviews of culiau.com

Response from Culiau StoreFeb 2, 2025

Hi Chris, We truly apologize for the trouble you've experienced. We understand your frustration, and your feedback is very important to us. Although we've been working hard to keep up with an increased orders, we know we haven't met your expectations. We see that you’ve already received your order, but we want to ensure everything is sorted out for you. We’ll be reaching out to you via email to address any remaining concerns and make things right.

Response from Culiau StoreFeb 2, 2025

Hi Steph, We are aware of the challenges you've faced with our customer service, and we sincerely apologize for letting you down. We understand how disappointing this has been and are taking steps to address your concerns. The holiday season has brought a surge of orders, which has affected our response times. However, this doesn't excuse our delay. We're committed to making things right for you. I see that you already received your order and a refund was already issued. We understand that you may still have other concerns, and we are committed to addressing them promptly. We will reach out to you via email to ensure you receive the attentive and satisfied service you truly deserve.

Response from Culiau StoreFeb 2, 2025

Hi Jen, We sincerely apologize for the trouble you've experienced with your product and for any frustration it has caused. We acknowledge your concerns and want to assure you that we are committed to addressing this issue. We understand how disappointing it must be to have a product that stops working so quickly. Please know that we are here to make things right for you. We have replied to your email and followed up but have not received a response, would like to resolve this matter promptly. Please check your email for our messages. We truly value your feedback and are eager to address your concerns. We look forward to turning this situation around and ensuring your satisfaction.

Response from Culiau StoreFeb 2, 2025

We apologize for the inconvenience you've experienced. It appears you may have purchased from a deceptive seller. Unfortunately, some sellers use our content but send a different tool. Please note that the official Customizer is exclusively sold through Culiau, Resparked, and our verified Amazon store, "Culiau Tools." If you would like to obtain the genuine Customizer, we would be happy to assist you you can reach us at [email protected].

Response from Culiau StoreNov 12, 2024

Hi there! We’re sorry to hear about the issues with your engraving pen, and we understand how disappointing that must be. 😔 It sounds like you've tried troubleshooting, and we want to help resolve this for you. Please reach out to us directly at [email protected] with your order details. We’ll make sure you receive the support needed. Thank you for giving us a chance to make this right, and we look forward to helping you enjoy your engraving pen to its fullest potential! 😊

Response from Culiau StoreNov 5, 2024

Hi Roxanne! Thank you for sharing your positive experience.🧡​ It’s wonderful to know that our quick response and support made a difference. Our team takes great pride in standing behind our products—and most importantly, our amazing customers like you! If there’s anything you ever need, we’re here and happy to help! 🌟

Response from Culiau StoreOct 8, 2024

Hi Malin! Thank you so much for your kind words. 😊 We're thrilled to hear you're enjoying your Customizer. If you ever need anything else or have any questions while working on your projects, feel free to reach out—We're here to help. Happy engraving! 🧡