Dawn R.
Pen stopped working and my warranty was no longer valid
I purchased an engraving pen a few years back. I tested it out when I received it and then put it away for a later date. Luckily I thought to bring it with me when we had to put almost everything we owned into storage. A little over a week ago I was needing something creative to do so I pulled out the pen kit and figured I'd learn how to use it for multiple engraving projects. I started vy engraving a few stones a day and unfortunately, I must have gotten a defective pen. I emailed the company and explained to them how I had hardly used it and it had quit working. They looked up my information and even though their products are only warrantied for a year, their wonderful company has sent me a new pen kit! Not many companies show that kind of customer service and support any more. Thank you Culiau
Response from Culiau StoreSep 25, 2024
Thank you so much for your heartfelt review! We're thrilled to hear that you're happy with the service and support you received, even though your warranty had expired. It's wonderful that you're diving into engraving projects, and we're glad we could provide you with a new pen kit to keep your creativity going. We truly appreciate your kind words—it's customers like you who inspire us to keep delivering the best experience possible. Happy engraving, and thanks again for choosing Culiau! 😊