Culiau StoreReviews of culiau.com

Response from Culiau StoreApr 3, 2025

Hi Arbin, We’re truly sorry to hear about the difficulties you’ve experienced with your order. This is not the level of service we strive to provide, and we completely understand your frustration. Your feedback is very important to us, and we want to assure you that we are here to resolve this matter. Please reach out to us directly with your order details, including the tracking number, so we can investigate the issue further and work towards a solution. We sincerely apologize for the inconvenience caused and appreciate your patience as we address this situation. Thank you for giving us the opportunity to make things right. We have requested for your information so we can locate your order in our system and resolve this promptly.

Response from Culiau StoreFeb 14, 2025

We're really sorry to hear that the product stopped working so quickly! Your disappointment is understandable, and we definitely want to make this right for you. Could you please provide us with your order ID This will help us look into the matter and get things sorted out as quickly as possible. We're here to help troubleshoot the issue or arrange for a replacement. Your satisfaction is important to us, and we'll do our best to resolve this promptly. Thank you for bringing it to our attention! 😊 Again, we deeply apologize for any frustration this situation has caused and genuinely appreciate your patience ❤️. Our aim is to make things right and ensure you have a wonderful experience with Resparked. Warmly, The Resparked by Culiau Team ✨ “Ignite your creativity” ✨

Response from Culiau StoreJan 31, 2025

Thank you for your feedback, and we sincerely apologize for your negative experience. Due to a recent backlog, our response times have been longer than usual, but we’re actively working to resolve this. We sincerely apologize for your negative experience. We recently rebranded from Culiau to Resparked to better reflect our mission but both brands are legit. If you’d like, please reach out to us directly so we can resolve the issue. Thank you for bringing this to our attention!

Response from Culiau StoreJan 31, 2025

Thank you for sharing your experience. We’re really sorry to hear about the issue with your engraving pen, and we truly understand your frustration. We’ve looked into your case and can see that our team has already reached out to assist you further. They’re currently awaiting your response to send you a replacement. We're committed to making this right and appreciate your patience as we work through this. If there's anything else we can help with in the meantime, don't hesitate to get in touch. We’re here to make things right!

Response from Culiau StoreJan 31, 2025

Thank you for sharing your experience, and we sincerely apologize for the long wait and the frustration this has caused. We understand how disappointing this must have been, especially after receiving a replacement. We’ve granted your refund, and we deeply regret the delays due to the backlog we’ve been working through. We truly appreciate your patience and understanding during this time.

Response from Culiau StoreJan 9, 2025

Hi Mike, Thank you for your feedback. 🙏 We’re truly sorry to hear about the issues you’ve experienced with your gift. 🎁 Please know that we are currently handling an unusually high volume of emails 📧, but rest assured, we’re working hard to reach your inquiry as soon as possible. To ensure your email stays in the queue and is addressed promptly, we kindly ask that you avoid sending additional follow-ups, as this can move your inquiry back in the list. 🚫 Once we get to your email, we’ll make every effort to resolve the situation and provide you with the excellent experience you deserve. ✨ We sincerely apologize for the delay and appreciate your patience. ❤️ Our goal is to ensure you have a positive experience with our product and service. Warmly, The Resparked by Culiau Team ✨ “Ignite your creativity” ✨

Response from Culiau StoreJan 9, 2025

Hi Andrea, We’re truly sorry to hear about your experience and the missing ultimate bits bundle. 🙏 We understand how frustrating it can be not to receive what you ordered, and we sincerely apologize for the delay in addressing your emails. 📧 Due to a high volume of inquiries during this busy season 🎄, we’ve been working hard to catch up. Rest assured, your email is in our queue, and we’re committed to resolving this for you as soon as possible. To help us address your case promptly, please avoid sending additional emails, as this can push your inquiry further back in the queue. 🚫 We appreciate your patience and understanding ❤️, and we’ll do everything we can to make this right for you. Thank you for bringing this to our attention. Warmly, The Resparked by Culiau Team ✨ “Ignite your creativity” ✨