Culiau StoreReviews of culiau.com

Okay, this company went far and beyond to actually help me receive a great product but unfortunately it does have a usage limit. It's motor wasn't built for constant use. Respark was so awesome that they actually sent me a new engraver when my other one would stop working along with other items for crafting as an apology for my issue. Their customer service got back to me within an hour of my message being sent out everytime and right away they would send me a new one at no cost to me at an extremely fast rate. Now after my 3rd try I asked for a refund and I was shocked! Without any arguments what so ever or try to push me to receive another one they actual gave me a refund.! Most companies have crappy service and give you problems with getting a refund but not Respark. They are one of a kind and I hope they stay that way. Fantastic Job! I wish they sold more than crafting supplies 😂.

Very impressed with the speedy and helpful customer service provided. I had an issue with the product and received an instant response and replacement, as well as an additional complimentary stencil which was very nice. Amazing service and great product!

I had the best customer service. An item missing from my kit was located and is on the way to me. Polite, quick and great service! Thank you so much.

It's a very high quality, well packaged product. Plenty of bits to choose from and arrived with a battery which is a nice touch.

I took a chance and saw an advert pop up on facebook and thought why not give it a shot!!! Well all i can say is YES YES YES!!! It is a dynamit pocket rocket essential to the tool box or hobby box!!! A must have!!! I was diagnosed with severe depression 4 years ago and a few months ago purchasing this little beauty I have not looked back and grown so much. Also like to thank Franca who has been absolutely amazing at assisting with enquiries!!! Super thankful for her professional and timely service on all communication. ❤️ the rebrand too!!! Culiau Resparked Customizer is 💯% 👌👍✅ Qld Australia

I just appreciate that somebody got back to me So quickly and ready to help me and as soon as I had my information together and sent it in, I got a replacement in the mail not too much later. I liked that the person who helped me also was polite to me. That was awesome. Thanks for standing behind your product and the people you're awesome too.

Fast response and excellent support. Love working with my customiser engraving pen.

I purchased an engraving pen a few years back. I tested it out when I received it and then put it away for a later date. Luckily I thought to bring it with me when we had to put almost everything we owned into storage. A little over a week ago I was needing something creative to do so I pulled out the pen kit and figured I'd learn how to use it for multiple engraving projects. I started vy engraving a few stones a day and unfortunately, I must have gotten a defective pen. I emailed the company and explained to them how I had hardly used it and it had quit working. They looked up my information and even though their products are only warrantied for a year, their wonderful company has sent me a new pen kit! Not many companies show that kind of customer service and support any more. Thank you Culiau