Culiau StoreReviews of culiau.com

Response from Culiau StoreFeb 2, 2025

Hello Darren, We apologize for the delay and any inconvenience you've experienced. We understand how frustrating it can be when an order takes longer than expected. Due to a recent backlog, our response times have been longer than usual, but we’re actively working to catch up and address all inquiries. To speed up the resolution, we've sent out a request for more information and you can also reply to this with any additional details like the order ID and we’ll make sure to assist you promptly.

Response from Culiau StoreFeb 1, 2025

We are deeply sorry that we were not able to provide the service you deserve, the lack of delivery and the unresponsiveness of our support team is certainly not the level of service we strive to provide, and I understand how upsetting this situation must be. Will get in touch with you via email to promptly address your concerns and make sure your order is delivered promptly.

Response from Culiau StoreFeb 1, 2025

Hi Elizabeth, We know how frustrating to see your item stuck at a facility for 19 days with no response from customer service, especially when it was meant to be a birthday gift. We completely understand how disappointing it must be to miss that special date and now worry about receiving it in time for Christmas. "The service you've experienced falls short of our standards, and I deeply regret the inconvenience this has caused. We want to make sure this situation is resolved for you as quickly as possible. We will get in touch with you via email to quickly address your concerns.

Response from Culiau StoreFeb 1, 2025

Hi Nancy, We regret to hear about your dissatisfaction and value your feedback. It's extremely upsetting to know that our customer service has failed you, especially after multiple attempts to reach us. This falls short of the standard we aim to maintain, but we are here to make this right. Please know that we have contacted you via email to get this resolved as quickly as possible.

Response from Culiau StoreFeb 1, 2025

Hi Joe, We sincerely apologize for the inconvenience you've experienced with your recent purchase. We understand how frustrating it must have been to encounter a delayed delivery and a malfunctioning device within such a short period. Please rest assured that we are taking your feedback seriously and will address this issue with the utmost urgency. We will send you an email.

Response from Culiau StoreFeb 2, 2025

Hi Ann, We hear your frustration and apologize for the poor experience. This is far from the level of service we aim to provide. Could you please give us your order details? We'll address the issue immediately and ensure you receive the assistance you need. We want to make things right for you. We sent an information request to gather the details. Your satisfaction is important to us, and we're here to help.

Response from Culiau StoreFeb 1, 2025

Hi Keltie, Please accept our apology, waiting over four weeks without any updates or responses from our customer support team is unacceptable, and we are committed to addressing this issue promptly. We understand the frustration you've experienced with your order and we take full responsibility for the inconvenience this has caused you. Please know that we are a legitimate business, and your trust is important to us. Will contact you shortly to address your concerns and provide a resolution.

Response from Culiau StoreFeb 2, 2025

Hi Miranda, Your frustration is completely understandable and we deeply regret that you've had to deal with this inconvenience. We want you to know that your satisfaction is our priority and we truly want to make things right for you. Expect an email from us as we strive to resolve this issue and restore your confidence in our service.