Culiau StoreReviews of culiau.com

Response from Culiau StoreNov 23, 2023

Thank you for updating your review! We're delighted to hear that we could assist you, and we appreciate your understanding. If you encounter any issues with the new unit or have further questions, feel free to reach out. We're here to ensure you have a great experience with our product. Happy engraving!

Response from Culiau StoreNov 23, 2023

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We understand the importance of a reliable battery in our engraving pen. We'll be reaching out to you privately to address this matter promptly and ensure you have a fully functional and satisfactory experience with our product. Your satisfaction is our priority, and we appreciate your patience and understanding.

Response from Culiau StoreNov 16, 2023

Iwona, thank you so much for your kind words! We're thrilled to hear about your positive experience with us. It's our commitment to ensure our customers receive not only quality products but also excellent service. We appreciate your understanding during the unexpected delivery issue, and we're delighted we could swiftly resolve it for you. If you ever have more creative endeavors or questions, feel free to reach out. Happy crafting! 🎨

Response from Culiau StoreNov 15, 2023

Grazie mille per la tua recensione! Siamo felici di sapere che hai avuto un'esperienza positiva con il nostro servizio e i nostri prodotti. Apprezziamo il tuo sostegno e la tua fiducia in Culiau. Se hai ulteriori domande o necessiti di assistenza, non esitare a contattarci. Grazie ancora e auguriamo che tu continui a goderti i tuoi acquisti con noi!

Response from Culiau StoreNov 13, 2023

Thank you for your kind words! We're thrilled to provide you with excellent customer service. If you have any questions or need assistance after you've unwrapped the Christmas present, feel free to reach out. Wishing you a wonderful holiday season! 🎄

Response from Culiau StoreNov 2, 2023

Thank you for sharing your experience! It's wonderful to know that your boyfriend initially had a great experience with the Customizer. While it's unfortunate that it stopped working, we're pleased that our support team was quick to assist you without any additional charges. Providing fast and helpful service is our goal. If you have any more questions or need further assistance in the future, please feel free to reach out. Enjoy your crafting, and thanks for your kind words! 👍

Response from Culiau StoreNov 2, 2023

We're grateful for your positive feedback! 😊 It's wonderful to know that our customer support quickly resolved the charging issue you experienced with one of your Customizers. Providing great products and excellent customer service is our goal. Your recommendation is much appreciated. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your engraving projects with the Customizer! ✨

Response from Culiau StoreNov 1, 2023

We're truly sorry to hear about your experience, and we'd like to help resolve the issue. We did request a video to better understand the problem you encountered. If you could kindly provide the video, we'll do our best to assist you promptly. Your satisfaction is our priority, and we're here to make things right. Please, reply with the video, and we'll continue the process to address your concerns. Thank you for your understanding.