Culiau StoreReviews of culiau.com

My Dremel would turn off after 10 seconds. It was a gift over a year ago. When I contacted them, they responded right away. I sent them a video of what it was doing and they replaced it. I couldn't be happier. Shout-out to Taylor ...the one who helped me. I definitely recommend this Dremel. It's perfect. Sandi

Today I received my replacement engraving tool in the Netherlands. I very much appreciate Clara following through on her promise to send me a new engraver, after the first replacement tool got lost in the delivery process.

I had an issue with my Customizer engraving pen. Reached out to customer support and even though I was outside of my warranty I was promptly issued a replacement. Great company, great customer service! Thank you Culiau!

I am beyond measure satisfied with the treatment I received from Carla, when I first ordered my Engraver I was not able to begin using it right away, finally my schedule settled down and I had time to return to the stuff I love to do "create art" I opened my Engraver and it didn't turn on😕, so I charged it overnight and still nothing. I then followed the instructions on how to contact and connected with Carla😁she is so professional and kind that I am now holding my "New Replacement"🤩I truly am sharing my experience with friends and family. Thanks again Carla. P.s. please give her 5stars.

Carla is very helpful in resolving a problem I had with my engraver. Her customer service skills is outstanding.

I recently purchased a custom engraver and after I used it to engrave and finish a project on soapstone, it no longer worked. I tried everything I could to make sure i wasn't doing something wrong, before i contacted customer support. Clara replied immediatly. I requested that i didn't want my money back, but would like the custom engraver replaced. Clara asked me to send a video of the engraver and it's issues, and if they decided to replace it she would let me know. I sent the video, and imediately Clara from support, contacted me, and let me know they would replace the engraver. A few days later I recieved the replacement. In a world where customer service, or support doesn't exist, Clara was a godsend. I can't thank her enough for her professionalism in resolving my issue. And the timely manner for which it was done.

Fantastic engraving pen, recommend it to all crafters out there

I'm pretty underwhelmed. The pen is fine, however not really as powerful as the ads make it seem, and though the battery might last for about 2 hours, the pen loses significant power about 40 minutes in and then it takes forever for it to charge. I'm very disappointed in their customer service. One of the bits I received was dull, it has no texture at all so obviously it doesn't work, also there were missing a hex key and carbide burr from the box. I got no response when I contacted them through their website, it took several days before I got a response when I contacted them through their facebook, and by then I had finally found their e-mail address. The woman I then spoke with told me the bit wasn't suitable for wood, which was false, I called her out and she then apologised and said that she had then checked in with the product team. Why she didn't ask the product team before providing me with misinformation, makes it seem to me like she just wanted to make me stop complaining and/or that she doesn't even know the product. Even though I had sent videos and pictures of the bit she just dismissed it as being because of the surfaced I used it on. By then I gave up trying to get help as she clearly didn't care nor listened to me.