Culiau StoreReviews of culiau.com

I ordered the Customizer and got it in about a week which is great as it had to be send to Belgium.. How wonderful the equipment was! It was terrific! But then suddenly as I wanted to replace a bit, the Allen grab screw got stuck (probably I screwed it too hard with the hex key, so be careful!) and it couldn't be removed with a tweezer as customer service immediately advised. I sent Clara a video back that I couldn't find an option to get it out and she let send to me a new Customizer! So what a great customer service!! Thank you very much for all the help and support!

I purchased the Culiau engraver last year and hardly used it. However, a project appeared that required fine engraving and carving in wax - the finished piece looked great. Sadly, the engraver no longer works. I can only have used it for around 20 hours at most - it now cuts out almost immediately making it impossible to use. I contacted Culiau who responded immediately to explain that the product only has a 60-day guarantee. This shows they have little faith in their own product. I was offered a 30% discount in order to buy the engraver again. Since this offer is readily available to all customers, it didn't really make up for the poor performance of the engraver, nor the poor returns policy. I explained to Culiau that I would be purchasing an almost identical item for a quarter of the price from another online market place. I would recommend that you shop around before buying this product. It was great whilst it worked, but it has a very short shelf-life.

What Excellent Customer Service I experienced with Culiau. I ordered the Tambour Bead Embroidery bundle and I honestly expected it to take over 7 days. But to my surprise it was here within 3 days. How doing that time our apartment community's was vandalized, which resulted in no delivery service to our apartment Mailbox. I was very concerned on how my package was going to be delivered, so I emailed Culiau and explained the issue I was going through. They responded quickly with all the info for me to receive my package in a timely manner and even requested to be notified when I had picked up my package. Thank you Carla and Customer Service team.

I have contacted Culiau on a couple of times for help/advice about their products. They always reply quickly and are very helpful.

When my Tambour embroidery kit arrived it had no instructions you had to scan, so I sent an email had a quick reply no problem sent PDF file wonderful instruction they even emailed me to see if I had success downloading it. A company that cares about the customer just wonderful. Virginia.

I am very surprised, I bought 2 customizers, one for me and one for my girlfriend, I wanted to share a moment with her doing some crafts, we are beginners and we had never done anything like this, but this tool made it incredibly easy. I think I will buy more for my family, my mom will love it for hanging out.

Great service, great product. Communication easy and quick response to query.

N"achetez SURTOUT PAS !! c'est du bas de gamme! j'ai acheté leur stylo graveur, et au bout de 3 fois il ne marchait plus.... ils n'ont pas voulu me rembourser ou me le remplacer car 2 mois etait passé.... c'est une honte. Ne pas se fier a leur soit disant avis positifs sur leur site, ce ne sont que des faux, ca se voit car certains ne sont pas cohérents , comme si une machine l'avait écrit. Et puis quand j'ai acheté leur crayon je n'ai pas pu donner d'avis...