Greta
Not worth it
1- The promotional videos don't clearly specify that most of the bits shown in action (like the mini angle-grinder for stones) are sold separately. No disclaimer shown on that. 2- The extra bit set was nearly as expensive as the pen itself. 3- The extra bit set looked like it came from AliExpress. The same cheap bubble-wrap bag, no branding visible anywhere, the address sticker telling me it came from Shanghai. 4- Bad quality. After only a few days of use, the bits became rusty. 5- The batery only lasts for a few minutes. 6- After complaining to the customer service about all the above, they gave me a refund... of €8,33! That didn't even cover the shipping costs. UPDATE: After this review, they did offer me a full refund, and for that reason I'm now raising my review to 2 stars. My experience with the Customer Service team was positive, with quick replies and empathy from their part. However, if the product itself is subpar, Customer Service alone is not enough to make Culiau stand on its two feet.
Response from Culiau StoreFeb 1, 2024
Hello Greta, Thank you for sharing your feedback with us, and we are sorry to hear about your experience. We appreciate your honest review, and we take customer feedback seriously as it helps us improve. I'm glad to hear that our Customer Service team was able to address your concerns and offer a resolution. If there's anything specific you'd like us to look into further or if you have additional feedback, please feel free to share. Thank you for your understanding.