CubeSmart Self StorageReviews of cubesmart.com

I have been a customer for several years at the Seattle location. I was able to downsize a little and instead of two 5x5x8 units, I was able to change to one 5x10x8 unit. They would not give me the introductory price since I was already a customer. I didn’t argue that at all. In June, 2026 the lease on my new unit began. The cost was $91.00/month. After only 3 months, my September rent for the same unit increased to $117.00/month, an almost 30% increase just 3 months after my lease began. To reiterate, I was paying full price at $91.00, not some 3-month introductory price or something like that. After emailing them 3 times, store 6056 finally replied with “We’ve made several unsuccessful attempts to contact you by phone with important account information. It’s important we speak with you. Please contact us at 206 285 5800 at your earliest convenience.” As they know, I live out of the country, so I cannot call them and they cannot call me, which is why I chose email. The last time I had an issue with them I had to make an international call that cost over $50.00 to complete. When I told them that I could not call, the next email from store 6056 was, “As we have previously discussed, we cannot discuss account information through email. We are unable to make calls to foreign numbers. If there is someone you would like to come to the office we can speak with, we can send you an authorized user access form. Unfortunately, we cannot respond to emails outside of premade templates. This message is only to explain since we are unable to contact you via phone.” So, unlike the rest of the free world (including banks and every other organization I tried to reach in the US), they cannot handle this through email. Three months after starting the lease I get a 30% rate increase with no explanation and they are unwilling to discuss it through email. This is one example of why 212 or 248 reviews on “consumeraffairs” are one star and more than 50% of the reviews here are one star.

For those reporting horror stories about Cubesmart Storage, PLEASE FILE A COMPLAINT WITH NYC’S DEPT OF CONSUMER AND WORKER PROTECTION (DCWP)! The city has already successfully sued Extra Space Storage for these same deceptive practices, & won a settlement for disgruntled customers. If DCWP receives enough complaints about Cubesmart, they may take similar action against this infuriating company. In my case, I was notified of a 32% increase in my storage fee after two months - unacceptable! No links allowed here, so just search for “NYC DCWP” and find their complaint form. You can read about the Extra Space lawsuit and settlement by searching for “extra space 1.7M settlement dcwp”

Uses bait and switch practices to bring customers. Stating it’s 1 month free when it’s really not. Hoping a class action lawsuits takes place for false advertising.

Generally good however this morning I moved some items from one unit to another and needed to throw out some empty boxes. One of the office staff told me I couldn't use the dumpster because it was full. I asked so what should I do with the garbage. She shrugged her shoulders and said I'm sorry. ADVICE TO CUBE SMART. There are several hundred storage units at the Fairview NJ facility and only one small dumpster you are taking in tens of thousands of dollars each month. Buy at least one maybe two large dumpsters. My 2 seater sports car is bigger than the Fairview dumpster. Shouldn't trash facilities be included for the rent your customers pay? After reviewing many negative customer experiences I’ve noticed another CS shortfall. Cube Smart never responded to any review negative or positive which tells you all you need to know. Not too Smart.

Been a customer for a long time six years or more tired of feeling like I’m being held up every time I come to pay my bill customer service is almost useless and the way they treat customers is terrible. There should be some kind of a law against what this company is doing I do not recommend this company to anyone they dangle a caring in front of you and then they continue to take and take and take and take when finally you can no longer pay your bill then they take what you paid years and years for right out of your hand and smile at you

This company raised my rate from $423 a month in 2023, to my current rate if $788. Insane. Moving all my shiy today. Do not use this company, they are thieves.

Was moving my belongings into my new storage unit. There were three different groups of folks moving in at the same time as me, so the bays were pretty full. We carried our stuff up the ramp and set it inside the bay. As we were taking the first load back to the unit, the garage door randomly closed and smashed my new dining room table. Everything was on camera, and an incident report was generated. The GM fully acknowledged what happened and told me this had happened before. I asked her why there weren't any signs posted to alert customers to this potential hazard. She told me that she had been asking her DM for permission to make signs, as this had happened several times before. I then asked her why I wasn't at least told about this verbally when being given my initial tour; she just said that she was sorry. I was told to file an insurance claim. The claim was denied. CubeSmart has flat-out refused to do anything and won't even return my emails, texts, or calls. Even after they acknowledged their fault and it is on video!

This cubesmart raised my rate in one year time 4ctimes 40 to 60 dollar jump ! Humidity problem in the unit , destroyed a lot of my boxes. The biggest concern was my unit was attempted to be broken into !! Had to call police someone attempted to pry off the door latch . The managers are shady and fake , buyer beware of this place