Crunch FitnessReviews of crunch.com

Dirty floors and locker rooms, predatory pricing and practices, overall great equipment if it's not out of order or overcrowded. I had a terrible experience with their staff and they tried to rip me off (story below), but also I *hate* the wide open layout of the gym with awkwardly facing equipment (also more details below). GYMWISE- great selection of equipment with a larger than average choice of dual-armed cable machines, plenty of resistance machines, high range of free weights, space and options for various workout styles, and plenty of both light and heavy equipment for anyone ranging from beginner to advanced (compared to places like Planet Fitness which are very limited for higher-end strength training and limited free weights). First, why this is one-star... very predatory and fraudulent practices! I asked for the 3D body scan and paid $10 for it and received no other service that day. We tried 3 times to have the body scanner work and it failed each time, however, the third time the email response was delayed and the PT Director said that means it worked and that it just takes time to generate the report. I was skeptical after the first two failures, but she insisted that it was fine and I left. An hour later the email arrived saying the third test also failed. I called and asked for a refund and was told the PT Director would call me back in an hour. She didn't. I called in the afternoon and asked again for a refund and they said they can’t do it because I "paid for the 'kickoff session' and the body scan is included for free so we can't refund it." WTAF?! 🤬 ***They are an extremely predatory company! Just look up “Crunch Fitness Scam” and watch your phone melt at all the complaints for false advertising. Many of them are blindsided with hidden fees, hidden contracts with trainers, and being sent to collection agencies for hundreds of dollars of surprise charges! APPARENTLY, FARGO IS NO EXCEPTION*** Anyways, back to the story. After I said that I will just file a charge dispute at the bank and report it for the fraud that it is (which I ended up doing and the bank is granting a refund 😉), the PT Director went into what seemed like a rather well-rehearsed rant of how it wasn't "fraud" because they are providing the kickoff service (which again, I didn't ask for or receive) and the body scan was optional and "free." Also, the "kickoff" is basically where you pay $10 to enter a high-pressure sales pitch for a several-hundred-dollar commitment to a personal trainer. The trainers actually seem adequate, but you can get a ton of quality information from Dr. Mike Israetel and Jeff Nippard on YouTube literally for FREE! MOVING ON... The gym condition and layout... ***THREE-STARS*** (minus one for cleanliness and minus another for bad layout) I worked out there last week and all I can say is it's not for me! For starters, VERY DIRTY! All the other reviews are right and still nothing has changed as of Oct 21, 2024, it’s DISGUSTING! From the locker rooms to the small side rooms, the floors everywhere are gross. While attempting to get the body scan, I was barefoot and kept stepping all over chunks of dirt, rock, and other people’s hair! GROSS! (But definitely zoom in on the pictures I uploaded to Google and you will see hairballs! 🤢🤮) I absolutely HATE their layout! Everything is all in one giant room (compared to a much better layout at Total Balance where I usually workout). You are not only on display for everyone but also forced to watch everyone else because pretty much all the machines face the same way and there are no dividers of any kind. In my case, I was using some of the machines in the middle and some dude had his shirt tied up into a crop top and was doing what I can only describe as "skipping-prancing bicep curls" up and down the aisle in front of where all the machines are facing. Distracting and AWKWARD! 😬 SUMMARY You can get a good workout in, but I just hated the environment, the filthiness, & the incompetence of an otherwise friendly staff!

Rip-off. Scheduled a personal training session that I left after waiting 40 minutes and nobody showed up for, and they had the gall to tell me they didn't want to refund me the meeting and instead tried to reschedule.

Crunch fitness on Roosevelt Blvd(Philadelphia) is one of the worst gyms I ever been to and will never go back again. The personal trainer Malik and old GM Will took $360 out of my account unauthorized for personal training I never agreed to. I spoke with the owner who does not want to give me back my moment sent me a contract with a falsified a signature that is not mines!! I am taking legal action, the gym equipment is always out of order and the gyms are small with minimal equipment. Planet fitness is better than this!!!

What a great way to start off your Saturday - Top it Off and Bottoms Up with Melissa. She nails the class every time - she makes you want to push yourself to the limits. She explains every set - everything a professional should do so you get the ultimate workout...kudos Melissa !!!

Horrible Company, Not worth your money. This gym company is horrible and shady as hell. They take forever to cancel your membership and make it above and beyond difficult. I went to the gym in Malden and asked to cancel my membership and they said they couldn't and to go online and do it. I did and the number they provided was never picking up. Now I'm getting charged from Medford crunch for no reason. I've never set foot in that gym ever in my life. Just doesn't make sense. DONT WASTE YOUR MONEY ON THIS STUPID GYM

Criminal thieves. After cancelling in the gym (Oct 2023), my card was charged for membership fees for nearly a year after while I tried to recover from nearly being murdered (literally, the San Francisco District Attorney's Office prosecuted the person that assaulted me for felony assault and attempted murder). To stop the fraudulent billing after trying to cancel in the Crunch gym, I had to force my bank to stop the payments (after already nearly $1000 of monthly fees were already stolen from me). Then Crunch sent hundreds of spam messages and further threats from debt collectors to harass me repeatedly.. harassment that is continuing every single day from these criminal thieves. Crunch, its owners, and employees are criminals and need to be arrested and prosecuted for breaking California Victim's rights laws and criminal grand theft. GIVE ME BACK THE MONEY YOU STOLE FROM ME.

I liked this gym a lot. I had to cancel my membership and it took them 3 months to process it in the system. So they charged me for those 3 months as well and no matter what I do I can't get a refund... Super super disappointed, and glad I left

I would warn anyone to think very, very carefully about signing up with a Crunch Gym, especially in Florida. Their business practices are shifty at absolute best, borderline illegal at worst. I was a member of a different gym that was in the process of closing. Apparently, some deal was struck between the gyms to transfer all of us over to Crunch without our consent, without notifying us, or without offering us any option to opt out. Note: Our gym was not BECOMING a Crunch, we were just...transferred to them. I had no idea I had even had my contract forcibly transferred to a completely different company I had no interest in being a part of until they started sending me collection emails. I tried to send emails explaining that, no, I was NOT a member of this gym, I did NOT owe them money, and that I was deeply confused. No one made any attempt to communicate with me. I finally tried calling and was told it wasn't their problem and the only way my 'contract' could be cancelled was if I came in and, oh, good luck because I had to time my visit for when a manager just HAPPENED to be there. Oh, by the way, I wouldn't be permitted to 'cancel my membership' (that I did NOT sign up for) until I paid almost $100 in late fees (that I had no idea I owed until I already 'owed' them). They do not answer to BBB, they do not respond to emails, they are rude and dismissive over the phone. Frankly? You can find a different 'big box' gym for the same amount of money with 1/3 of the headache.