Crunch FitnessReviews of crunch.com

Never ever going to Crunch Fitness again. I had multiple accounts with 2 different gyms and they said they never knew how that happened but my email and my phone number was the same.flr both!! After charging me almost a year for both whe I went to cancel 1 membership they cancelled the gym closest to me and the desk attendant said she closed the Plano membership! I've above never stepped foot in that gym. Then when I wanted to cancel the other membership they charged me $150 dollars to hard the account after they have been Doble charging me all year long. They never ask how can we make t up or what can we do to resolve this issue! NOPE, they just charged me the monthly fee then 3 days later after I wanted to cancel they charged me another 150 bucks to completely cancel membership. Find another gym if you can don't learn the hard way like I did. They gave me such a run around I just said screw it, cancel everything, they won't work with you at all and there is no Corporate number for u to call or talk to anyone . They leav it to some dumb ass kid behind an desk straight out of high school for customer service with your money!!

Great staff clean gym ..Tasha at the front desk was helpful and I love the massage beds

Would not use ever again there contract is predatory. If you do not cancel in writing they will send you to collections. Find a different gym.

If I could give them zero I’d give them that. They are crooks. The call center they now have is a joke and there is no real month to month. They will squeeze everything they can out of you including bogus “fees” How do you explain attempting to collect an “annual charge” two months after the annual date? Why would that fee come up only after I argue that I should not owe more. One representative stated it was due to a balance from the prior month and then this months coming payment. Then once I ask to speak with a manager (Dhirej) he states the balance is an annual fee and current month….at the end of this rude exchange I asked for the supervisor and information on leaving a survey…7minutes later (Rahil) stated he could take my feedback and note it..or give me an email address. This tells me they don’t want ppl to know just how bad they do their Customers. Save yourself your better off with a small local gym…hell, even a planet fitness!!

I have tried multiple times to cancel my membership and when I finally got to speak to someone when they tried collecting $48. From me after I finally had my credit card company deny payment, the representative (presumably from India) told me there was no one else I could speak to and he could not cancel my membership until I paid up the $48 owed. I told him I've been trying to cancel both online and with the front desk at the location I joined and he did not want to hear it. Good luck getting out of your membership is you join

I have come to the San Pedro location in San Antonio Texas multiple times and seen them playing the movie Devil’s Rejects on their TVs. If you have not seen the movie, it is a Rob Zombie film that shows sex, full frontal nudity, and people being killed. And on the IFC channel they show all of it. This last visit bothered me more than the others because there was nice black male that saw what was playing and looked at me. We both laughed, and then I watched him go up to a worker and explain what was happening. That worker then went to the front desk and told everyone there, then maybe 5 of them all looked at the screens for about 10 seconds and went back to what they were doing, not changing the channel or anything. There are times when I need to bring my kids to the gym since they have a daycare but I can’t do that if the workers here are going to be that negligent and not even try to address an issue when someone brings it up to them. If they are not going to pay attention to what is on the TVs at all times, then they need to not have 7 TVs on a channel that can show rated R content out of nowhere.

Ive been a member for two years and now utilizing a personal training program. I'm extermely pleased with the care and results I am seeing. My trainer, Will Stelfox, is a terrific instructor, focused on the plan I desired from day one. I will continue indefinitely with my fitness plan, expecting to achieve my desired results. Big thanks to Will and Crunch!

So here's my review on crunch fitness on December 29th of 2023 I went to crush fitness and signed up for 3 months of service I paid a total of $76 my job changed so I wasn't able to use the service upon signing up for this service I was supposed to have been given a cancellation form unfortunately for me I was not provided that opportunity so after the 3 months of not using the service I was charged $276 of membership fees and now I'm being harassed by some law firm in Florida regarding money that I do not owe crush fitness now I just received an email stating that if I come in by the 28th of this month which is October of 24 they will waive all my fees if I sign up for crunch again that's not going to happen I don't want to sign up for crunch and I did not sign up for a membership back then I just want this to be over with I don't understand why I have to pay for something and I didn't sign up for especially when they broke the rules and didn't give me a cancellation form to fill out