Crunch FitnessReviews of crunch.com

Crunch bensalem, pa is the worst place in the world they invited a bunch of vendors for an event and said it was free but just bring a raffle then when we showed up they all of the sudden said we couldnt come in unless we paid for advertising for 150/ month and sent a bunch of small business owners away. Terrible terrible people.

I signed up for a personal trainer plan then became ill. They will not cancel my plan even with a doctors note even after telling me they needed a doctor's note. They don't care about the client just the money.

I entered into a small-business marketing partnership with Crunch Fitness with the clear intent of growing my social media following and generating potential clients through exposure to members at the gym. This was the primary reason for participating in the program and was discussed upfront. As part of the partnership, I agreed to run a social media raffle to drive engagement, with the winner receiving a complimentary Crunch Fitness membership, provided through my business. This was intended to increase visibility and attract potential customers from the gym community. However, the partnership did not deliver as represented. Out of 11 Crunch Fitness clubs in the Dallas, Texas area, only 3 followed my business on social media, and only those same 3 locations shared my content. The remaining locations did not participate. When I raised concerns that the agreed-upon expectations were not being fulfilled, I was told that I could cancel the partnership if I was dissatisfied. However, I was also informed that cancellation would only take effect after a 90-day period, during which I was required to continue paying the $165 monthly subscription fee, even though the promotional benefits had not been delivered. Based on my experience, I would strongly encourage other small businesses to carefully review both the performance expectations and the cancellation terms before entering into a similar agreement.

So I tried to enroll at Crunch Fitness (Newark, DE) location during their "$1 down, 2 months free" deal. I tried for almost 1.5 hours online. The website is terrible, and kept changing my location. Anyway, It also rejected 2 working credit cards, and 1 debit card. The deal got extended so I tried again the next day at the gym itself. I tried one of their tablets, and a computer. Didnt work there either. Tried multiple cards again, and other people were having similar issues. Staff told me "that the systems must be crashing from this incredible deal". I asked if they could just do it manually, and the staff member said he could but it would be more $ down, and only 1 month free. I was like no thats not what I want. Then the staff member asked if I was planning to work out, and I said yes. Although, he then said "well I guess I can let you work out today" like its some favor to let me work out since your systems dont work. So he calls the GM (Madi) who tells him that they will get in touch with a member of the marketing team who will send a contract to me to do manually the next day or so. THAT NEVER HAPPENED. Nevertheless, i tried to do register one more time the next day online, which didnt work either. (So i tried 3 different days, over about 2 hours just to enroll). I then emailed Madi at least 4-5 times over the next week so I could come in, and do it at the gym like they had said. We kept missing each other, and finally when I had days off, I emailed her and I asked if I could come in. Then she says "oh well the $1 down 2 months free deal is gone, but you can do the $5 down and 2 weeks free". So THEY WONT EVEN HONOR A PROMISE TO ME TO FIX IT. So no, im done with this gym, which is a shame bc its a nice space; but I HAVE NEVER HAD THIS MANY PROBLEMS WITH ANYTHING ONLINE. Nor a staff or a manager who seem to know nothing about how to sign someone up for a well.... gym membership. Ill stay at Planet Fitness where I never had an issue. Its a little more expensive, but never had one problem that couldnt be fixed quickly. Can you imagine trying to fix a billing problem with these people? More or less trying to cancel a membership??? Incompetent staff and manager, and it seems like these issues are gym wide. 500+ reviews with a 1.8 star average, and 78% negative! What a joke. AVOID!!!!!!

Great staff, plenty of equipment, and child care.

I signed up for weight training at $180 per month. They told me I had to sign up for a minimum of 2 months, which I did. I used my Visa card. I did the training in September and October 2025. I told my trainer at the end of October that I was happy with the training, and I was not going to continue. I was surprised to find a $180 charge from Crunch when I paid my credit card for December, and when I looked at my November statement, I saw that they charged me $180 for that month too. (I missed it when I paid November's credit card bill.) I called the gym to ask for a refund, they said no. They said they would cancel my weight training charges going forward. This is the kicker - they CHARGED ME ANOTHER $180 IN JANUARY 2026! I'm trying to get a refund of that charge,

The lockers by the front desk are mostly either locked or broken. Paper towel towels in the dispensers consistently run out on Tuesday. Half of the TV screens are tuned to Fox News, the station of the pedophile in chief which makes it difficult to use the stationary cycle. It is depressing. Then I find that the crunch owner ship is cooperating with ice according to news report who may apparently come in and harass members if they choose. I see no point in discussing pros. Just don’t blame the employees. It is the business owner‘s fault.

Do NOT I REPEAT DO NOT join this gym! They trick you into a 90 day contract meaning you cannot cancel before the 90 days, this is hidden during registration. The customer service reps have to be the rudest reps I have ever engaged with. I was told I cannot cancel my membership, the rep then kept talking over me, he kept trying to shut me up, he had the rudest tone. I registered for the trial and got tricked into a contract now I have to get an attorney to cancel a GYM MEMBERSHIP? We tried the gym in Lynchburg we visited only twice due to the terrible customer service, the associates at the front desk NEVER ACKNOWLEDGED me, we walked in and were not greeted due to the associates being on their phones or having conversations, the second day we stood at the counter for a minute or so while the two associates sat on there phones. We wanted to give them a chance but just go to planet fitness this gym is a rip off.