Crafty by NumbersReviews of craftybynumbers.com

Response from Crafty by NumbersJun 28, 2024

Dear John Christenson, Thank you for your feedback and we apologize for any inconvenience caused. We wanted to address your concern regarding your order #23950. After you placed your order on December 15, 2023, our team reached out to inform you that we were in the process of preparing your Custom Paint by Numbers Kit for shipment. However, we required a photo from you to complete the customization. We sent you an email requesting the custom photo needed for your kit on December 15, 2023, but unfortunately, we did not receive a response. Without this image, we are unable to proceed with creating your personalized canvas. We understand your frustration and would like to resolve this matter as soon as possible. Please reply to our email with the required photo, and we will expedite the processing of your order. Alternatively, if you prefer a refund, we are happy to process that for you. We value your business and appreciate your understanding. Best regards, Crafty By Numbers Team

Response from Crafty by NumbersJun 28, 2024

Dear Mark Taylor, Thank you for your feedback. We are very sorry to hear about your experience and appreciate the opportunity to address your concerns. According to our records, your order was fulfilled on May 24, 2024, and delivered successfully to your address on June 6, 2024. The tracking information indicates that the parcel was delivered to your shipping address. We understand that there might have been an issue with the delivery process. We would like to resolve this matter promptly. Additionally, we have not received any email from you regarding this issue, which has prevented us from addressing your concerns sooner. We encourage you to contact our customer support team directly at [support email] or provide us with your preferred contact method so we can investigate further and assist you with a resolution, including arranging a refund or a replacement if necessary. We apologize for any inconvenience this may have caused and are committed to ensuring you receive your order or a satisfactory solution. Best regards, Crafty By Numbers Team

Response from Crafty by NumbersMay 11, 2025

Hi Ali, We sincerely apologize for the frustration you experienced with your custom order. Our support team has already reviewed and resolved your case, ensuring that your concerns were addressed. We understand how important it is for custom orders to be accurate, especially for a meaningful gift like yours. If you have any further questions or need any assistance, please reach out to us at [email protected]. We are always here to help and ensure your satisfaction.