Alex
Misleading product information
Unfortunately, even after repeatedly requesting that my order be checked, it was not delivered based on the product information (3-pack instead of 10-pack and correction marker instead of brush cleaner cup). Although I was able to prove this to their support with a screenshot, I only received a placeholder image showing three brushes and I was being asked to double-check on their homepage. In summary, I can say that 2 out of 3 products were delivered incorrectly or in a very misleading way, which is why I cannot recommend Crafty by numbers. However, the canvas itself looks quite satisfactory, which is why I can award a second star.
Response from Crafty by NumbersMar 12, 2026
Hi Alex, We’re sorry to hear about your experience and appreciate you bringing this to our attention. It’s disappointing to hear that parts of your order did not match what you expected, and we understand how frustrating that can be. That’s certainly not the experience we want for our customers. Please contact us again at [email protected] with your order number so we can review the issue and work toward a proper solution. We truly value your feedback and the opportunity to make this right.