Cozy EarthCozy Earth is listed under Decoration & Interior.
Cozy Earth (cozyearth.com) has 2,388 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Ellen K. G.
Revolting customer service Poor quality There are plenty of other places to shop.. Avoid Cozy Earth
Response from Cozy EarthJul 25, 2025
Hello Ellen, We are sorry to hear you have been having this kind of experience so far. Please reach out to [email protected] as I would love to hear more about your experience and how we can make this right for you. Thank you, Ethan
Noel R.
They offer a 100-night sleep trial but don't tell you that you will pay a restocking fee if you return the sheets. When the sheets & pillowcases arrived, they were silky and cooling. When I washed them as directed, they were dull, not cooling at all, and they are already starting to pill after only one wash. The sheets also stain extremely easily from my light Cerave lotion I wear to bed, and lip balm also stains the sheets. My husband doesn't use either and his pillowcase is also showing stains from his skin. The fitted sheet DOES NOT stay on either. On our CA King, there were no additional straps to keep the corners on and this is standard on other expensive sheets for our large mattress. In fact, the elastic on the fitted sheet is thin and flimsy. This is unacceptable for expensive sheets. I submitted a return and was hit with a return charge of $9.32. Buyer beware. Shop elsewhere.
Response from Cozy EarthJul 25, 2025
Hello Noel, Thank you for your feedback, and we are truly sorry to hear about your experience. We aim to provide high quality products and transparent policies. Your concerns about fabric performance, fit, and the return fee are being shared with our correct teams. Please reach out to our customer support as we’d love the chance to make this right. Thank you, Ethan
customer
Why is the pricing so expensive £215 for a pare of loose fitted pants I buy them and I’m sweating in them in this heat I would of rather put on a pair of leggings I also bought a top for £80 and it’s just a plain top nothing special about it for the price this is absolutely a rip off I wouldn’t recommend and don’t even get me started about the covers I rather sleep in Asda covers than these I’m so disappointed what a waste of of money
Response from Cozy EarthJul 25, 2025
Hey, We are sorry to hear that you have not been happy with our product and pricing. We are always striving to continue making improvements to our product to try and make them the best they possibly can be. We do offer our 30 day returns for all of our loungewear as well, and we would love to offer a discount for any troubles if you would like to reach out to our support. Thank you, Ethan
Laurie C.
Beware of misleading return policy. I ordered a product with the offer of free returns within 30 days. When I went to return it, I was provided a free label, but then discovered there was a 3% restocking fee. So it cost me $12 to try a skirt on. From now on I will order from Amazon where the return policy is clear when ordering. Or shop local if possible, where I can try it for free.
JAR
Extremely rude customer service employees. Definitely not a quality company if they provide this poor customer service!
Response from Cozy EarthJun 18, 2025
Hey JAR, I am very sorry that you have had issues with the customer service team. Our goal is to provide luxury customer service. Please reach out to [email protected] and I'd love to make sure you get taken care of. Thank you, Ethan
Ksmith
Awful sheets. Quit sending me texts and emails and phone calls borders on harassment. Worst sheets Ive ever had.
Response from Cozy EarthJun 2, 2025
Hey, We are sorry to hear about this poor experience you have been having. If you would like to be taken off of our email list please reach out to our customer service line or reach out to [email protected] and I would be happy to help you out. Thank you, Ethan
TLF
Whoever gives these sheets a good review don’t know what it’s like to sleep on TRUE luxury sheets, including Oprah!!! I’m a true bed snob and these sheets are awful!! They look and feel like 100% polyester. Buyer beware, imo, don’t waste your money. I recommend 100% linen sheets, invest in quality linen tho, it’s a little more expensive then Cozy Earth’s cheap “bamboo” sheets that are “Made in China”!!!
Response from Cozy EarthJun 2, 2025
Hey TLF, We are sorry to hear about this experience you have had with our sheets so far. Thank you for the feedback, as we do truly strive for the highest possible quality in our product possible. We sadly do not carry linen sheets anymore, however its always a possibility we will carry these once again in the future! Please reach out if you ever need anything else in the future. Thank you!
Chuck E.
Sent a “sales” alert. Prices on front page were lower than on actual ordering page. When I pointed it out to them there response was yep we made a mistake but sorry “I am very sorry for the inconvenience; there is currently an issue causing incorrect prices to be displayed while browsing the site, but the right price is the one shown on the product page. I hope this clarifies the issue. Is there anything else that I can do for you today?” “I'm really sorry about this and surely, this isn't the experience I want you to have. Your feedback is valuable, and I'll make sure to share it with the team. If there's anything else I can help with, I'm here for you.” Truly TONE DEAF customer service. Just spent over $500 w then a week or so ago. Won’t be buying again.
Response from Cozy EarthJun 2, 2025
Hey Chuck, Thank you so much for reaching out with the feedback. We apologize that you have had this experience with us. Please reach out to [email protected] and I would love to talk about this or call on the phone and get you taken care of, as you deserve to be treated correctly from this mistake on our part. Thank you Ethan
