Cozy EarthReviews of cozyearth.com

Terrible customer service. I placed a sizable order, and immediately realized I would have been better off if I had purchased a membership for the discount. I called customer service to cancel and reorder with the membership purchase. They said they could not see my order yet, and I should call back in an hour. When I called back, the cozy earth phone system was down. I called the next day, and they told me it was too late to cancel and I would have to ship the goods back. When I pressed them to talk to a manager, they eventually responded that I could purchase the membership and get a refund for the discount amount. Instead of a refund, they gave me ma credit. I have been trying for over a month to get the credit changed to a refund without success. The have stopped even responding to my emails.

Cozy Earth is expensive and deceptive. It claims environmentally and health friendly clothing while still putting 28% cancer-causing, environmentally microplastic-shedding, non-biodegradable acrylic in its 160 dollar men's hoodie. (Maybe that is why they are being marked down?)

Cozy Earth sheets was recommended by my favorite podcaster, Candace Owens, so I looked it up. Being that I’m starting that midlife journey, I sleep hot frequently, and makes me very grumpy. After setting out on a mission to solve this, I decided to try the bamboo fitted sheet with a new mattress pad from amazon. Such a difference the first night that my husband mentioned it first thing in the morning. The feel of the sheet is luxury and comfort, all in one. Next purchase is the pillow case's, and one day, the bamboo pants when I can bring myself to spend that. If you’re a hot sleeper, don’t second guess on these!

The products are fine even though way too expensive for fairly ordinary stuff. The main issue is that the rewards/membership program is a total scam. You can't use the perks or the points you earn on any sale items and guess what? Almost everything is on sale all the time.

Customer service is lacking. They would not honor a spoken ad; they just 'assumed' *I* was mistaken in what I heard. I contacted them immediately upon receipt Sent on May 6th when my order arrived: HUGELY disappointed. You have GOT to be kidding with your prices. Silly me, I BELIEVED the crew on Phil Robertson's podcast. I should have KNOWN not to trust Zach or ANYTHING he recommends/LETS SPONSOR the podcast. MY understanding was not only would we get 40% off but ALSO buy one, get one free. So my 'assumption' was I'd get 2 prs of the capris ~ which made them $46 apiece which was reasonable. ONE PAIR for $92 & change is ABSURD. As I say, MY OWN FAULT, but word DOES get around & that's absolutely a ripoff for their audience. Their audience is not in 'their' income bracket 'now'; I am DISGUSTED. No more business from me or likely anybody I know. I wish you luck. -------- Quick response the same day: I'm sorry to hear about your experience, JACLYN. I'll hand over your ticket to the relevant team for further assistance. Thank you for your patience. 👍 Isla ---- On May 8th, I sent this: 2 days have passed & no response? Yet I get ad emails from you. Re: A shipment from order #2557307 is on the way ---- May 8th, rec'd this: I'm sorry to hear about your experience, Jaclyn. I'll hand over your ticket to the relevant team for further assistance. Thank you for your patience. 👍 Isla --- May 9th: Hi Jaclyn, Thank you for sharing your thoughts with us, and I’m truly sorry for the confusion around our promotion. I completely understand how disappointing it can be when things don’t turn out as expected. To clarify, the 40% off and "Buy One, Get One Free" offers are separate promotions and unfortunately can’t be combined. I apologize if that wasn’t clear, and I understand how frustrating that must have been. As a gesture of goodwill, I’d love to offer you 10% off your next purchase with us. Please feel free to use the code WELCOME10 at checkout whenever you're ready to shop again. I hope this helps make up for the frustration, and we’d love the opportunity to welcome you back in the future. If you have any other questions or concerns, don’t hesitate to reach out. We’re here to help! Best regards, Cathrina ************************************************ Cathrina doesn't care about service, is oblivious that $90-some for ONE PAIR of capris is OUTRAGEOUS... & that's WITH the 40% discount. BUYER BEWARE. The capris ARE comfortable/full length on me. IF they'd had a cs rep who cared about customers - at $46 each they would have had a customer for life, but as it is BUYER BEWARE. ----- May 16th. Updated my review to 4 stars from 2. A gentleman from Cozy Earth reached out by phone to discuss things in more detail. Customer *service* meant something to him & I was very impressed with his attitude. I very much appreciated the call & being listened to as a customer.

The women’s short sleeve pj’s w/matching shorts are so comfortable. The fabric is soft and feels smooth. Love the contrast piping and the pockets. My third pair!

I adore the Cozy Earth bamboo pajamas. They truly are the best. I own three pairs and will definitely buy them again and again!

I purchased the joggers in a cream could. These run true to size and are very soft. They are not see through and are very comfortable to wear all day. I purchased another pair, because I just love them. I've told friends and family about Cozy Earth so they can experience the same comfort as I do.