Cozy EarthReviews of cozyearth.com

Ordered sheets as a gift for my son and daughter-in-law. They received the sheets, never opened or used, but did not like that material and returned. Its been over 30 days and they still have not processed a refund. Each time I contact them, via phone or email, and its been a half dozen times, they say they have item but they are inspecting item and also they have a new warehouse. They refuse to refund me and keep delaying. Buyer Beware.

Quality has gone down significantly since this company first appeared. I have had holes appear in several items that I have purchased and more than one warrant claim if ignored by this company on items that were clearly defective at the seams or so paper thin that a light breeze would rip them. I've compared newer purchases to the thickness of items from several years ago and there's a major difference in fabric texture, weave, and thickness. Customer service is lacking. Why am I paying the same or more for a substandard material that I'm not sure is even what you claim it to be (and also won't honor your warranty and make me file new ones and ignore those too).

I bought their pillow based on their reviews… But let me tell you that the pillow is horrible. It’s pretty flat, which is what I was looking for, but it’s hard and lumpy. Literally a $10 pillow from Kohl’s is better than this one. This company has done marvelous on their marketing to make them seem like a luxurious company, including being supposedly “Oprah‘s favorite”. But let me tell you I will never shop from them ever again. I tried to contact customer service twice and it took several days before they got back to me, and the restocking fee is outrageous to return something. The worth of this pillow is nowhere even near what it cost to buy. It. Buyer beware with this one… This pillow is terrible quality. I wouldn’t be shocked if they didn’t alter their reviews by one not publishing the low rated ones…

Predatory pricing- I bought some clothing and found out 2 months later that I overpaid by over 40% as they “reduced” their pricing. This was already after taking into account a $100+ “discount” they provided at the time of original purchase - I still overpaid by 40%. They’re nontransparent and shady. And frankly the clothes are not that great. I regret giving them any business.

Scam company. Bought a set of pajamas and only received the bottoms. Poor communication.

$12 restocking fee on a $70 purchase is a hit. Then I pay for shipping. Was new to the product so started small but then they were out of the coordinating piece I needed so I went to return. I don't think I'll be back given the penalty - leaves a bad taste on this consumer's palate. So I paid to ship it TO me, I pay to ship it BACK and I pay a $12 fee. Seems kind of spiteful to me. Maybe waive the fee if you return quickly? I was processing the return in under 10 days. It was a birthday gift so I had to have a little lead time. Bummer. Nice material.

When you open the COZY EARTH website, they have one of those Temu-like spinning wheels that supposedly gives you a discount. I spun it and got $100 off a purchase of $200. So I spent more than I planned to and when I got to the check out, the page wouldn't honor the discount code. Seemed like a scam to me. Everything on there is highly overpriced so they ought to give you SOME discount somewhere!!

Cozy Earth quality is superior to other brands. All the products are so soft and comforting! You won’t be disappointed!