Cozy EarthReviews of cozyearth.com

I placed an order with Cozy Earth, and I believe the package was lost, it took a few contacts to be able to get in contact with them and solve the issue. Once I received the new package their senior leadership in costumer service got in contact with me to understand what had happened and to apologize for the difficult that I had. I gave 4 starts because it was a challenge to contact them but they were attentive after the issue was solved. I would recommend the company because their products are really great.

I can’t get ahold of them - they owe me a refund and say they haven’t received my return but I have proof of delivery via USPS - via the label they gave me - I tried email, calling, and chat - no one picked up or responded

I haven't had a problem with any of their products (Honestly very good, I've spent over 10k on them) but their customer service and shipping are the worst I have ever seen in retail. I've ordered birthday presents twice that arrived days and weeks later than the expedited shipping I PAID for. Their response is things happen and it takes 5-7 BUSINESS days for them to process and order and then an additional 5-7 days for it to ship. If you try to leave a bad review on their website it gets deleted.

I have been a great customer for many years and I recently needed to return some twin XL sheets that just did not stay on my mattress. I have sent 3 messages to support and have tried to call as well. I have been ignored on every request even though the company offers a 100 day sleep trial for their sheets. I even mentioned just giving me a credit for the sheets and still NO RESPONSE FROM ANYONE.

This brand has to be a fraud. I returned my items more than a month ago and I still have not received my refund back. Which freaking company takes one month to review your return???? I wouldn’t recommend shopping with them.

I purchased a set for a Cal King bed. Got them installed. Liked the way they felt. However, they started to come up along the sides. I had to keep pulling them down. I called them. They asked me how I washed them and to check my mattress measurements. I did and sent it to them. They then suggested some mattress elastic bands to keep them tight. This was why I bought theirs. I said I could have got them elsewhere for alot less than theirs and used straps. They offered me a discount on next order. Why would I order from them again anyway? Their customer service sucks. They said I could send them back but I would have to pay postage even though they falsely advertised them. They didn't care. So, beware.

Updated 10/92025 A member of leadership team responded immediately to my complaint and resolved my issue within one hour. The flawed sheets are being replaced and she submitted the claim on my behalf. it doesn’t get any better than !

Had an issue but they resolved it promptly. Thank you for the quick resolution.