Cozy EarthReviews of cozyearth.com

EDIT: JK from the company reached out and honored the discount and refunded the extra amount I paid. I appreciate the response and resolution! Worst customer service experience ever. I was encouraged by the sales associate to buy early because she stated the company has a price match policy in which they would price match anything that later went on sale within 30 days of purchase. That was the ONLY reason I purchased when I did, I was planning on waiting until Black Friday. On Black Friday, every item I bought went on sale. I reached out immediately (multiple times and on multiple platforms) during the time of the sale. Hours later, a customer service finally responded via email and told me they could only honor a price match while the exact promotion was active (which was not stated or explained initially). But they were not responding to me while the sale was actually happening. The customer service rep's explanations kept changing: first it depended on when I contacted them, (he stated this twice, in two separate emails) then, after I stated that I did contact during the time of the sales, he said it had nothing to do with when the customer makes contact, rather on when THEY reviewed the request. Meanwhile, each flash sale window kept closing before anyone would address my messages which seems intentional. When the biggest 45% off of everything sale started, they stopped responding entirely. I was even given a customer service phone number that turned out to be out of service. It is now nearly 24 hours later, the flash sales are still ongoing, and I still have zero resolution or even response. The policy feels intentionally designed to avoid honoring price matches, and the lack of timely customer service made it impossible to receive the refund I was promised. I’m now out hundreds of dollars, and I will not be shopping here again.

Customer service is basically non-existent. Chat responses take super long, with 7-15 minutes between responses. I spent literal hours today trying to sort out multiple things with an order. First the company attached an incorrect barcode (yet address was correct) on my order so after being in-shipment for a whole week and arriving to a state nearby, my order was then processed as "return to shipper." After multiple hours of back and forth between Amazon shipping and Cozy Earth, a new order is finally being processed. However I then noticed the items I purchased are now on deeper sale and asked for a price adjustment (like their website indicates they do). I was told the promotion for today (Thanksgiving) does not apply for price adjustments and they cannot do anything about it. After explaining my dissatisfaction with this response, the customer service rep suggested I make another purchase today to enjoy the sale. As if I want to spend anymore of my money on a company like this. I will never shop here again.

+Cozy Earth was running a promotion for discounted bedding and early Black Friday deals + when you spent $399+ you receive free pajamas. First the free promotional never came up at the end of the order nor did they provide a code. When I contacted them, in chat that day, they did not respond until afternoon the next day. Which I then had to call them to try and get the promotional item that was due to me. When I did finally get ahold of a person, after almost 20 mins on hold, he stated there was nothing he could do and I could get it in the next promotion, which is a ridiculous response, since the only reason I order the additional items on my order was for the free pajamas. In addition you should note you cannot use your credits you earn buy buying products with them or you will not receive your discount or promotion. They charge $149 for their membership for you to earn 20% in credits on all of your purchases that you cannot use unless the product is full price. UPDATE - 11/25/25 Cozy Earth did reach out post review apologizing for the experience and fulfilling the promotional item, I give them credit for following up and in doing so I have altered this review with the update to reflect their ability to try and make it right but their customer service team should have taken the necessary steps to do so right away.

Tried to use a gift card as payment and was told I couldn’t use it on a sale because according to them it was “coupon stacking”. Was passed around to several different people who said similar things while offering zero solutions to help along the way. First and last experience with this company. Customer service is absolutely terrible.

I ordered a silk pillow. The description was it was soft fill and malleable. It took a long time to get here, could only track my order on shop. It came in a plastic bag, not a box. The pillow is lumpy, very heavy and hard.Not malleable as advertised. I was able to return it and JK was very helpful in refunding all charges and keeping me updated on the process. His support was great.

I purchased medium joggers. The fit was terrible - it gathered in all the wrong places. The thick elastic at the waist was very uncomfortable. I was told that I needed a bigger size. I wear small in leggings, other joggers, and dress pants (size 6). It gets better - I went to return only to realize they have $11.99 restock fee. They gave me double the cost to exchange, though. Catch - sales prices were removed. I was still up, so I decided on the exchange. On the 8th day from shipping the joggers back to them, they informed me it takes 14 business days to inspect the items returned and THEN they would ship the exchange items. So I requested a refund and am out $15 (I paid package protection). Of note, customer service was nice, but I was on hold an average of 25 minutes per call to customer service.

Cozy Earth makes returns impossible. Cozy Earth makes comfortable clothes, however, it's membership is an absolute rip off. At all times the general sales are better than what you would get with your membership benefits and you must choose one or the other. If you have to return something, it is nearly impossible as they always have a reason why it isn't aligned with their process. Even when they are the ones who have shipped the wrong size or didn't send expedited when you paid for it. They don't want to correct their mistakes as they want to make it difficult to do returns in the hopes that you give up and don't care about the $100ish bucks you wasted. They are terrible overall. They also delete negative reviews from their website and apparently use services to keep their positive reviews overall high. They suck.

I purchased two sets of Cozy Earth Pajamas, at a cost of approximately $140, each. The pants are way too long. I’m 5’1 and they are about 4 inches too long. The inseam is also humongous. I have to pull them all the way up under my breasts, and they still drag on the floor about 1 inch. One of the tops is way too small. I received them a few days ago. They’ve never been worn and I am going to send them back. Unfortunately, there is a restocking fee of $11 each, plus I have to pay shipping! I could exchange them, but there is nothing in my size. The fabric seems wonderful, but they need more sizes. The terrible return policy is enough to never buy from Cozy Earth again.