Cozy EarthReviews of cozyearth.com

BEWARE OF FAKE REVIEWS. I just looked through these reviews and it’s so odd to me that there is a long line of 5 star reviews all on May 3rd, sandwiched in between horrible ones :) genius! The worst customer service I have had in years. Actually, their customer service seems pretty non-existent. They truly just do not care. I was targeted on Instagram for their “Mother’s Day” promotion. I ordered my mother what I thought was going to be the perfect gift. Three weeks later and very far AFTER Mother’s Day, cozy earth still hasn’t even shipped my items. After numerous emails and DMs on Instagram, the issue was never handled. I am not one to write poor reviews, but this company deserves every 1 star that comes their way. I even gave them multiple opportunities to make it right, by being understanding of delays and requested free expedited shipping. After all that I have gone through, they couldn’t even respond to offer me something as simple as faster shipping. I wouldn’t recommend cozy earth to anyone. What a poorly operating company!

Horrible customer service I ordered a duvet on May 2. There website says ships with 5 to 7 days. 15 days later and still has as s not shipped. One excuse after another. Will be canceling the order if it’s not shipped in a couple days.

I ordered and paid for two sets of pajamas and a t-shirt on March 18. I have yet to receive one of the pajama sets. The company has not proactively reached out to explain the delays. I’ve had to call twice and still no pajamas! On April 15, I was told my order will come after the April 29. Now, I am being told May 14. The small discount is not really worth the aggravation of having to repeatedly inquire about my order.

I ordered pajamas for my daughter's birthday. I placed the order April 30. After receiving a confirmation number for the order, I have had no information. No tracking other than a link that says order has "partially shipped". What does that even mean? I have reached out via email and called customer service during during their business hours. No email reply and I have been on hold waiting to speak to someone for over a half hour. How does this company get such high ratings on customer service? The product may be good, but the aggravation trying to get it isn't work the high price. I am disgusted.

The representative was quick to respond and gave me good advice on how to remove some stains from my nice new sheets. I haven't tried them out yet but I'm hopeful.

Ecxcellent customer service! Feel good to buy things here.

Easily the most comfy sheet and pajamas i have ever owned!! They are completely worth the price and have made my home beautiful!! I love everything about this company! The customer service is understanding. The marketing team is amazing at their job, and the products are made so well!!!

My package never arrived, which seems to occur frequently with Cozy Earth. Are they incompetent or fraudulent? Either way, steer clear!