Cozy EarthReviews of cozyearth.com

My return was lost for over a month with an exchange expected. I reached out multiple times and was given no update due to utilizing a boxless return. Eventually it was escalated after it was suddenly deemed "lost" however the echange items I had wanted were no longer available, and I had to pick a backup. For having my money tied up for over a month and not getting the product I wanted in return, overall this experience was poor. The product is nice but CE needs a better way of tracking returns and reserving product once it's selected for an exchange.

This is one of my favorite companies for many reasons. First, their PJs and loungewear are absolutely the most comfortable I've ever worn - I've replaced almost all of my pajamas now with CE and probably have 6+ loungewear sets. I also have clothing, sweaters, socks, bedding and cosmetics and have been impressed with them as well. Second, their membership has some great perks - I would recommend joining if you like their products. And last, but certainly not least - customer support has always been fantastic - they have been quick to respond and help with any problems I have had. Shipping is usually fast - sometimes within 2 days. I can't say enough good things - if you're on the fence, give them a try!!

I absolutely love Cozy Earth products, our whole family and relatives uses them! Love how easy the warranty process especially with Sara's help. She is efficient and really took care of everything. I'd definitely recommend looking for Sara if you need help. XX

Response from Customer Service was prompt and they resolved my query about my account.

I had a question about an item in my order. I received a response in minutes that answered my concern. Their products and customer service are top notch.

There customer service is outstanding and the warranty on there sheets is the best. They will honor the warranty years after your purchase. Hard to find a better company these days. Buy the products from them, you won’t be disappointed.

Customer service was great. When an item arrived damaged, they gave me the option to submit a warranty claim to have the item replaced, at no additional cost.

Excellent customer service with fast response to my email. They address, my problem, and my concerns promptly. I’ve purchased many items from Cozy Earth. I love their products.❤️ and their customer service is top-notch.