Cozy EarthReviews of cozyearth.com

My Cozy Earth pajamas are so cozy - love them!

Women's long sleeve pj set is a lot more comfortable than I had expected. I would definitely buy again.

Ordering was easy and delivery was fast!!! Was afraid to wash my sheets but they came out even softer. My bed is now my favorite resting area in my home !!! So fluffy

Cozy Earth is starting to seem like a scam. I ordered a Queen Bamboo Sheet set, paid over $250 for it, and within 6 months the fitted sheet ripped at the seams. I've never had a fitted sheet rip before, let alone at this price point. I filed a warranty claim and they sent me a another fitted sheet, which was a completely different product than the original. The replacement was shiny whereas the original was matte. The replacement seemed like a cheap silk knock off, scratchy as heck, you could even see the textile of the fabric whereas that's not the case with the original. I can't believe I wasted so much money on a pair of sheets, I will never buy from this company again.

Some of the clothes have potential to be good, especially the t shirts but I am having issues with all of them, and even moreso the customer service. Lots of threading coming loose, pilling etc. Customer service has been woeful. I keep getting copy and pasted messages to my emails, and then I am told to wait 2 days for a solution. It's now been 3 days and no communication. This is made much more frustrating by the fact that I'm an international customer and am losing out a lot on delivery and return fees.

Well the horror stories are true. Going against my better judgment I ordered from this company. Spent almost $1000. Contacted them because my order arrived incomplete. The supervisor I spoke to I felt was very racist to accuse me of living in a “hood-like” area, and that I should ask my neighbors if they took items out of my package. Then told me to contact UPS. I’m from Brooklyn mistakes do happen on the retailer side but to blame me or my geographic location and not question yourself is unacceptable. I’m missing $600 worth of my order and they would not help. I had to call my Visa to get this fixed. The items we did get. They feel like garbage and wanted to return those too. The company is a mess. The customer service people are bad people. My family will never spend a dime with this company again and we have advised all our friends to stay away. You should too!

First off, if you’re looking for bamboo sheets, I find this website to be extremely pricey. I ordered these sheets as a gift for my father in law as he expressed that he really wanted to try them. I paid over $700 for a set of sheets and duvet blanket for a king size bed. I also purchased the package protection for the god forbid that something happened to my package. Long story short, this company sent the package via usps to where it was supposedly left outside at my door which I never received. I contacted the company immediately to see if they could figure out what was going on and they asked that I contact usps myself and file a claim? When I went online to file a claim with USPS, it says on their site that only the seller can file the claim so I contacted Cozy Earth, and they told me that they would re-ship the package which was great, except I leave tomorrow at 5am to backpack through Europe with my family for my partners fathers 60 birthday and really needed the package prior to leaving. They did offer to re-ship it to whatever location I would be staying at, which I politely declined just given the fact we would be bouncing around and didn’t want to risk not receiving the package again. Long story short, just know that if there is ever an emergency or something along the lines of this that transpires this company will not work with you. The items I purchased were a gift, I understand that they offered to re-ship which was much appreciated but didn’t want to risk showing up empty handed to a party with no gift because of a mixup in the shipping. This is also an e-commerce business. Please note that the sheets aren’t worth the hype. There’s a reason tjat they will re-ship before offering customer a refund. They mark everything up a crazy amount and don’t have the customers best interest at heart.

This is for their towels. Have used them for months. They are not absorbent as advertised and they have gotten harder and scratchier. Don’t recommend at all. Am actually surprised by the reviews. Makes me wonder if they are paid.