Cozy EarthReviews of cozyearth.com

I don’t write reviews but I had to on this one. Given how expensive the products are I feel compelled to post this. I bought the bamboo comforter with extra filling and although the duvet is silky, it feels more like a sheet! It’s so thin and not what I expected. You’d have to cover it with a duvet cover so the silk doesn’t even matter. Did not keep us warm on its own. We literally bought a $100 great-rated Amazon duvet to put on top and it’s so much better. We live in New York City so it’s not like we’re in the Arctic! Not to mention the shipping experience took forever. I had to send Cozy Earth a message to see what was going on…I mean, who has time for that?! Anyway, I expected this $500+ duvet to be luxurious and worth the price because Oprah loves it. Totally disappointed.

I have been really happy with all the products I have purchased they are of best quality I really recommend to anyone to try these products you will be satisfied with the results.

I am sure everyone loves their overpriced products. But if there are certain things I have no tolerance for, those things are being fed line after line and a lack of communication, ESPECIALLY around the holidays. Thought I’d be nice and buy a few of these products for family. Placed an order the first full week of December, 2023. 5 business days passed and no shipment update. No prob. I reached out and explained how their website said 2-3 days for processing. Got a generic response that they are “working on it” and sent me a link to basically do more shopping.. on business day 8, almost two weeks after they took my $300, i wanted to get a real update. An hour after i sent an email, i received a refund for part of my order, through my SHOP app. No call, no email, no communication from Cozy Earth. I emailed again, thinking “what-the-bleep!” And got a “so sorry.. understand your frustration..” blah, and more blahs.. they told me the reason for the delay in processing was that 2 of the items were no longer in stock. Yeah, no kidding. Two weeks later, I bet these shirts are now, in fact, out of stock. So, the score is: not only am I out two Christmas presents, but someone else got part of my order thanks to their processing department letting my order fall to the wayside. I can see it now, 3 days after my order is placed: the processing department goes to pull my shipment and they were crippled in fear because the shirts were all gone. Then they just sat there for 5 more business days trying to figure out how to tell me the bad news. Anyhow, Cozy Earth refused to make things right and send me replacement items in different colors. And to add insult to injury, they shipped it with snail mail. I will be lucky to get my shipment before the New Year. Very disappointed. I am sure Oprah doesn’t deal with this crap. She probably is wearing my brother-in-laws shirts right now, laughing at my review, getting wing sauce all over them. Update: 4 hours later they want me to email someone named Hunter, so Hunter can look into this. I feel like if they took this seriously enough the first time, Hunter would have been involved. Is Hunter an intern to Oprah? Is Hunter actually going to do anything? Is Hunter the Operations Supervisor who is going to run this up the flag pole to give me a gift card? I already said I wasn't going to shop ever again with this company. Lets see what Hunter actually does here… To be continued…

Ordered pajamas; received the top only with no explanation. I reached out and was told high volume, I would get noticed when it was shipped. 11 days past, no notice. Wrote again and was told they canceled my order because it was out of stock. No effort to remedy, just an offer, “If there's anything else we can assist you with, please feel free to reach out to us at any time.” How about refund me for the top? And wow - Merry Christmas!

I would rate customer service a -10. I bought a silk queen size comforter then cleaned it following instructions on label. Well...I have 3 holes in the silk! Contacted warranty department and sent pictures as asked. Then was contacted back to hold up to a window! When contacting them that was not physically possible for me I am now packing it up to return for their inspection. I don't even want a replacement at this point! Let's see if I will get a refund, I doubt it. I am now stuck with the matching sheets and duvet cover thinking of sending them back as well. Terrible customer service, spend your money with better service.

Like other customer reviews, I am having to pay my return shipping and handling on an order I don't feel was my mistake. When placing an order for the bamboo pajamas it explicitly says "SET" on the header showing the bamboo pajamas. I ordered what I thought was two sets, a small and medium. I received a small top and a medium pant only, not a set for each size. I ordered the pajamas for family pictures and I'm so disappointed as the color is no longer available. Nothing offered but to return items for refund but I have to pay around $15 for the shipping and handling. Being such a big company you'd think they'd offer more recourse or at least, give me my full refund. The pants and tops don't seem to even be offered as separate options on the website. Only as a set. Which is why I am so very confused.

I’ve read so many good reviews about the comfort of Cozy Earth’s pajamas and as someone with eczema I had to try them. The material is lovely, but the seams and tags are just as scratchy as any other pajamas on my highly reactive skin. I cannot recommend them for people with skin as reactive as mine. Cozy Earth asked me to write a review, which I did, and I wrote what I am writing here and clicked the do not recommend button, at which point my review would not go through. I now believe there is a reason there are so many glowing reviews on their site.

There was a mistake with my order and I am having to pay the $10 return postage fee on my return. The problem with my order was a manufacturing mistake on the inseam where the pants were shorter than the size chart. It does not seem right that I should have pay for a Cozy Earth mistake. Also, I did try to exchange the pants, but the size is no longer available. I am very disappointed and will seek another source for comfortable pjs and sheets.