Cozy EarthReviews of cozyearth.com

Don’t waste your money on over priced sheets from COZY EARTH !!! I spent over $300 US dollars and after the first wash the cozy earth sheets had thread pulls and little fuzzy balls … customer service is absolutely terrible . I sent a formal email and text on DECEMBER 18 2023 and as of December 29 2023 I have NOT received one call or return email …. Save your time and money , Cozy Earth is not up to par with quality and customer service ..

Approx 3 weeks after ordering I had not received anything but a confirmation of the order. When I inquired via customer service email I got an email saying we r working on it and to look out for a tracking email that didn’t come. I called and was told they don’t know when and if the order can be processed. No inventory control and poor systems. They have been in business for 10 years. No excuse. Embarrassing.

Bamboo sheets were amazing. My house guests said it was the best sleep ever.

Besides being the best sheets ever, their customer service is top-notch!!! After receiving the amazing sheets, I decided to order the pajamas and the bottoms didn’t fit so I emailed them and they were super prompt to get back to me and get me the right size. I would highly recommend all of their products, they are well worth price!

Whatever you do, don’t count on Cozy Earth to provide you what they advertise. Smitten with their compelling ads in FB I spent nearly $200 on a set of pajamas for My wife’s Xmas present. Ordered 12/13. They said 2-3 days til shipping. Comes Xmas nothing shows up, no communication from them there is a problem. I reached out to customer service - oh, it’s out of stock says “Alexis” - would you like another color? I tried ordering another color. Oh, says Alexis, that line has actually been discontinued. Would I like a refund? Are You kidding? This was supposed to be my wife’s Xmas present! Now she figures I didn’t even bother! What the heck is wrong with company? DO NOT ORDER ANYTHING FROM COZY EARTH!! They do not hold up to their responsibilities as vendors and don’t seem to give a rat’s you know what.

I ordered their bamboo fitted sheet and it is so insanely comfortable and has helped a lot with sleep. I recently decided to get their bamboo PJ set and loved it so much I got a 2nd one. They are very high quality and so soft and comfortable. Highly recommend!

Right now, you would get a very poor review. My first order could not be filled because of no inventory. You have had my replacement order for 3 weeks with no ship date or tracking. I have talked with a Sarah for 4 days and she can't get a response from shipping. I asked her to cancel my order, she has not yet done that. So, you can see my confidence in your company is not high. I understand inventory issues. I don't understand your inability to be proactive and communicate better. Greg Bean

Best sheets ever. Oversized and do not slip. 10 year warranty which they do handle. Customer service is amazing also. Please don’t think twice this is the sheets you want.