Quality is amazing. Email offers are sometimes misleading as discounts don't apply to all products, or "Bundle 3 to get 30% off" doesn't include all items - it's confusing.
Response from Cozy EarthApr 18, 2024
Hi Kim!
Thank you for the feedback! We are so glad that you love the quality of our products! We apologize if the email offers have caused any confusion - the discounts apply to everything except for our new arrivals (including new colors)! Hopefully this helps with future purchases and offers!
Stay Cozy,
Ashlyn
LB
Leslie B.
I am very happy with my purchase of Cozy Earth sheets because they are light weight & help keep me COOL!
I am very happy with my purchase of sheets. I perspire a lot through the night & would constantly wake up throughout the night hot & sweaty so a friend that loves her Cozy Earth sheets suggested I buy a set.
I have been sleeping on my Cozy Earth Sheets for approximately 6 weeks now... I waited to review Cozy Earth to see how well the fabric washed, dried, & worn for a few wash cycles.
These sheets meet my needs... they feel great, are light weight & help keep me stay COOL!
Response from Cozy EarthApr 16, 2024
Hi Leslie!
We are so glad to hear that you love our sheets! We appreciate your feedback and are delighted that you're happy with your purchase. We hope that you can try some of our other products and enjoy them too!
Stay Cozy,
Ashlyn
KD
Kelly de W.
Worth Every Single Penny, Over and Over Again
Incredibly breathable fabrics. The sheets are heavenly, and I'm addicted to the joggers. One of the best, most reliable brands I've ever experienced. Quickly became a cult fan. I can see why Oprah keeps naming them her "favorite things."
Response from Cozy EarthApr 16, 2024
Hi Kelly!
We are happy to hear that you love our products! Thank you for being a loyal customer and part of the Cozy Earth community. If there's ever anything we can do to make your experience even better, please don't hesitate to let us know.
Stay Cozy,
Ashlyn
BT
Barbara T.
Not happy
(These orders were made in April & May of 2023. I know it's a year ago, but I thought you should know.)
We bought a set of sheets, and a comforter. It was a great deal from GMA Steals & Deals. The sheets pilled right away, after a washing or two. Those little 'piles' were rough to the touch! We got rid of the sheets, we were that disappointed!
The comforter came rolled up, so when unrolled it was very wrinkled. I contacted customer service to see if there was something I could do to un-wrinkle them. (I did spray it lightly with water and even tried a cool iron, to no avail.) Customer Service said after a FEW washings the wrinkles will get better (!?) I wasn't going to wash it multiple times, while brand new, to see if the wrinkles came out. So then I bought a duvet cover w/sham pillow cases, thinking I could cover the wrinkles. I washed the duvet a few times, as that came wrinkled too, but I wasn't happy with the look of the duvet: A bit messy looking for my taste.
So, sorry to say, we were very disappointed with our purchases. The color selection was nice, but will not buy again.
Response from Cozy EarthApr 17, 2024
Hey Barbara,
Thank you for reaching out with your feedback. I am sorry to hear that you had gone through this experience with the wrinkles and the pilling. We aim for the highest form of quality in our products.
We also inform our customer service team to not suggest to customers to wash the comforters to remove any wrinkles. We inform them to let customers know they should be using lightly a hot iron with steam and that gets wrinkles out. I will make sure that every customer service team member is aware.
That being said as well, all of our bedding products do have a 100 day return/exchange window. This is out of that window, but in the future if your order is in that window you are welcome to process a return or exchange.
Thank you again for the feedback and we will look into this all that we can on our end.
Ethan
Cozy Earth
VW
Victoria W.
Awkward fit, not free returns
Do not buy from here! They advertise “Free Returns” but will actually deduct $11.99 from your original payment. I ordered a size up and the waistband is so tight, they are not comfortable to sleep or lounge in. I am also tall (5’ 10”) and size L is short on me. The fit is very awkward. Their customer service is terrible! Do not fall for the influencer scam of this brand. Very disappointed. For the cost of these pajamas ($190!), you can find nicer quality at Target.
Response from Cozy EarthApr 16, 2024
Hi Victoria!
Thank you for providing feedback; your insights are highly valued. We are committed to addressing this matter promptly and effectively. Kindly respond to the email I have sent you so that we may proceed with resolving this issue.
Stay Cozy,
Ashlyn
RA
Rachel A.
Quick delivery
Quick delivery, amazing products. The most recent purchase, a skirt, is soft, comfortable, and has pockets!! Great for the summer heat in AZ.
Response from Cozy EarthApr 16, 2024
Hi Rachel!
We're thrilled you're enjoying the skirt! We hope that you will continue to enjoy our products! Thanks for choosing Cozy Earth!
Stay Cozy,
Ashlyn
NH
Not H.
Available credit shown with an exchange on their website is not accurate!
I started an exchange and the website showed $405 available credit. I picked items for exchange and came up with a total that was the exact same as the available credit posted by Cozy Earth. Needless to say the exchange did not work so I called Customer Service. They informed me that the available credit was an issue that the company was working on… seriously!
I was told my available credit was close to $150 less… how can a company do this, not remove the error from the website and not honor what the available credit is shown on their website? Calling BS, just sayin’!
Screenshot everything if anyone is interested!
Response from Cozy EarthApr 16, 2024
Hi there,
We would love to look into this for you!
Will you please email [email protected] your order number?
Thanks!
MN
mick N.
Scam merchants bad quality
Didn't get to use the item as it was way oversized like 1.5 metres on the duvet cover and more on the sheet , the pillow cases were the same I have a king size bed pillows and duvet so would have thought a king size would be the way to go but know not too be , the stitching is shocking like loose stitches all over all of the pieces , pillow cases duvet cover and sheet all the same , very very very bad quality. Super bad company
Response from Cozy EarthApr 12, 2024
Hi Mick,
I am having trouble finding your order with us using your name, can you please email [email protected] your order number so I can look into this for you?
Hunter