Cozy EarthReviews of cozyearth.com

SUMMARY: DO NOT WASTE YOUR MONEY WITH COZY EARTH, PRODUCTS ARE NOT THE QUALITY YOU THINK THEY WILL BE FOR THE CRAZY PRICES AND THE CUSTOMER SUPPORT/EXPERIENCE THEY PROVIDE IS AWFUL AND DISSAPOINTING. Worst buyer experience and customer service I have ever had, especially when purchasing items of high value. For the price you pay for their items, I expect the customer service to be up there as well. My experience with Cozy Earth has been beyond disappointing and frustrating. I placed an order for sheets, a waffle blanket, and towels, back in November 2023. The story is long but I will keep it short, End of December comes around and I reach out to see where my order is at because I had not gotten it yet, they said they had it marked as delivered and to contact USPS instead, MIND YOU, I had paid insurance for this (I always do for any expensive packages I get) so I had to argue/send multiple emails for them to resolve this issue, couple weeks go by until I get a resolution and they tell me they will resend it but I will not have return/exchange option which is totally unacceptable because this is not my fault and that is exactly why I pay for insurance, they also promote their 100day trial so I lost that because my package got lost/stolen/delivered to the wrong place who knows?. At this point I talk to my bank and they dispute the transaction, this is when JUSTIN HICKEN calls me and talks me into cancelling the dispute and letting them re-send the order with the option to return/exchange, I agreed and canceled the dispute. Even though I shouldn't have because he wasn't professional about it, one of the comments he made was "well we have this policy to protect us because some people lie saying they didn't get their package just so they can get their money back" like who says that to a customer? from there I knew I was been treated like one of those people, I get it happens but you do not automatically treat a customer like that, let alone tell them that, frustrating. Weeks go by, no order sent yet, I keep emailing Justin, finally MARCH 14th 2024, my order gets sent and I received it. Now we go to reviewing my order, I really liked the towels, but the waffle blanket was not the quality expected and it has a very pale color that I didn't like, the sheets are nothing special, I have some similar from amazon that were a quarter of the price so these did not impress me. When I email Justin back about what I wanted to return, no reply, I follow up, and finally April 11, 3 weeks later, he replies with "I mentioned we could do an exception for store credit" like what? that was definitely NOT what I was told and had agreed to when canceling the dispute. Ughhh I am so over this situation. 5months of back and forth and at the end, still DID NOT RESOLVE NOR GAVE ME THE CUSTOMER SERVICE ANYONE DESERVES. WILL never buy from here again and will make sure to share this review on my INSTAGRAM to let my followers know to stay away from this company that is nothing but appearances with their smart marketing.

Ordering online was easy and the product arrived quickly and was beautifully packaged. I recently moved to Florida and was looking for a comforter that wouldn't be too hot. This silk comforter is so comfortable! It's lightweight and simply luxurious!

love the website love everything speedy service. The boxes are to die for honestly I do think you could cut down on that because those have to be expensive but they are lovely and I will repurpose them, but I ordered the bamboo sleep mask I loved it so much ordered two more the next week one for the travel bag and one for my husband love love love, so comfortable and soft.

Awful customer service!! Don’t bother spending the money. I bought these sheets and matching duvet and they began to discolor with each wash (I originally bought the oat color) and eventually turned to this disgusting ugly orangy color. I only wash them alone with just tide. Then when I called to see if I. Old get a refund or exchange they said they don’t do returns for discoloration. Wth?? I think that says a lot!! They have a “10 year warranty “ and advertise they guarantee all their products but they really don’t!! Beware! There are tons of similar reviews on Reddit and other places

The comfort and quality is amazing. I even bought my husband joggers and he is very hard to please and he raved about them too. The website is on the ball about responding if you are looking online but my only complaint is that sometimes you see one price and then it’s a higher price at checkout so I guess that is why I get text and emails from representatives asking where I went, did I see something I liked and that I forgot to close the deal. It was the inconsistency of pricing that had me not closing the deal on certain purchases. But again the quality and comfort is top shelf.

Great experience, great products. Online help was quick and efficient. Needed an item replaced and the customer service was top notch, fast, easy, just everything you want.

I ordered and received one waffle weave top and two pair of pants. I was impressed with the quality and fit. However I ordered and expected bamboo fabric. These feel plastic (polyester) and will not let my skin breathe. I usually look for cotton or linen for summer. I wanted so much for this fabric to feel like breathable bamboo that I have purchased in the past. Upon arrival, the tag said 30% polyester. These pants will be useful in the winter.

I received a cozy earth sheet set as a gift from my sweet mom. Although they are very soft and cool, the material stains easily and all the pieces started to pill after only a few months of use, even with carefully following the washing instructions. Once I realized pilling was under warranty, I reached out through their website three times to try and get the issue resolved. No one responded to my request and I now have unusable sheets that I will have to throw out. They are way too expensive for the poor quality :(