Charlí D M.
How Couchsurfing went from positive to…
How Couchsurfing went from positive to negative Being a newly Couchsurfing member used to be such a positive and enriching experience the 10 months I was active. I I am a verified member with a very complete profile and all positive references and great enriching connections in different countries what the platform is meant for. For exactly one year now I attend the weekly meetings in my city, made a lot of friends and never did anything wrong/against the guidelines. Unfortunately this positive experience changed the last 2 months. Only because of some unfortunate coincidence... On the 19th of december my Couchsurfing account got suspended out of a sudden. Later that day I learned from friends that me mentioning somebody's name who apparently currently is on 'the black list' in my last message at the platform. I was just chatting about my next trip to Naples (with more Dutchies going there) for Napoli Wintercamp with another Dutch Wintercamp attendee who might have extra space and bam! Since I did not know about this person being blacklisted and prohibition to type the person's name beforehand nor did anything that's against the rules myself I was really surprised this happened. I immediately wrote a polite message to the Couchsurfing Support Desk for Technical Difficulties as I was advised to do by an automatical message that shows on my suspended account. I apollogized for not knowing about that person being on the black list and also for naming that person and kindly asked for help. At the moment I am more than 2 months and 5 messages to the Support Desk further without any real answer. The automatical replies keep saying: 'Your request (#1013616) has been received and will be reviewed by our support team as soon as possible. As ticket volumes are currently high, it may take up to three days to receive a reply from us for issues not related to member safety. Thanks for your patience while we get to your request!' Well... this is not accantly happening. No real answer, No reviewed request. The Couchsurfing Support departement did nothing! the Couchsurfing organisation by ignoring me gave me the feeling that instead of the trustable and positive costumer I am, to them I am nothing but a number/ a member with bad luck which they assume to be not their problem and they will not hear or help me. It is really the other way around that I get punished because of somebody else being on a blacklist without me having anything to do with that and then no CS staff wanting to help me! I feel really disappointed by Couchsurfing and hope they can prove me wrong by being polite and answering me within a few days and help me with my account



