CoolibarReviews of coolibar.com

Response from CoolibarMay 30, 2025

Hi Shashank We apologize for the inconvenience you’ve experienced. We’re very sorry your order did not ship as expected and that you didn’t receive further follow-up after your initial contact. This does not reflect the level of service we aim to provide. We understand how frustrating this must have been and would like to make it right. Please reach out to us directly at [email protected] or call us at 1-888-703-7090, Monday–Friday, 10AM to 6PM EST, so we can look into your order and resolve this promptly. We're happy to help. Thank you for being part of the Coolibar family.

Response from CoolibarMay 30, 2025

Thank you for your feedback, and we apologize for the inconvenience. We’re sorry to hear you had trouble with the return process and were disappointed in the quality of your item. Our goal is to make sun protection accessible and reliable, and we regret that your experience did not reflect that. While we do charge a return shipping fee, we aim to keep our policies clear and fair. If there was a quality issue, we’d absolutely like to make it right. Please reach out to us directly at [email protected] or call 1-888-703-7090, Monday through Friday, 10AM–6PM EST, so we can review your case. We're happy to help. Thank you for being part of the Coolibar family.

Response from CoolibarMay 30, 2025

We’re truly sorry to hear that your interaction with our team did not meet expectations. Providing excellent service is something we take seriously, and it’s clear we fell short in your case. We would like the opportunity to learn more about what happened and to make things right. Please email us at [email protected] or call our customer care team at 1-888-703-7090, Monday through Friday, 10AM–6PM EST, so we can directly address your concerns. We're happy to help. Thank you for being part of the Coolibar family.

Response from CoolibarMay 13, 2025

Hi Donna, Thank you for taking the time to share your feedback. We're sorry to hear that the lining of the pants did not meet your expectations. At Coolibar, we put a great deal of care into selecting fabrics and finishes that balance comfort, breathability and UPF 50+ sun protection.

Response from CoolibarMay 13, 2025

Thank you for taking the time to share your feedback. As we strive to get our orders fast to our customers, we have a very small window to cancel an order. We are currently working on improving some processes for our customer's benefit. Your feedback is very valuable to us.