CoolibarReviews of coolibar.com

What a shame. Purchased a sun hat from Coolibar direct. Paid 20.00 more than a previous purchase for the same hat that was ok because I really liked it ( purchased 1st hat from Amazon) showed in stock at Coolibar. Paid and confirmed and sent update with tracking number. Waited ten days no hat no updates. Sent email to Coolibar asking for update. Reply came ten days after order. Oh were out of stock here's your refund no idea when stock will be replaced. How long would I have to wait to find this out if I didn't reach out. VERY POOR CUSTOMER SERVICE. Will shop for a different brand so many out there. No wonder there ratings are so low. DRoe

Never received the hat and you did not answer customer service call nor email to correct the error in shipping address

Product quality is great, but they only sent me 3/4 of my purchases and never sent the last one. No email saying it was delayed, no communication at all, no refund, just never sent me what I paid for. After 3 months I finally had to call them to get my money back. As far as I can tell, they would have just kept my money forever for something they never actually sent me.

I ordered four items on a Monday and paid for two day shipping. It’s been a week and I still don’t have my items. An email to customer service went unanswered so I had to call to check on status. The customer service rep was a bit condescending as she explained to me that it’s a busy time for shipping.

My most recent order arrived with one of the two items missing. I reported the problem immediately on the day I received the package through the official customer service form and received an automatic acknowledgment. Since then, I have submitted three separate requests, including follow-up emails, but I have not received a single personal response. Not even an acknowledgment that my case is being handled. Mistakes can happen in any company, and I fully understand that. What I find difficult to accept is the complete lack of consideration shown to a loyal customer who simply wants the missing item she paid for or an appropriate solution. I sincerely hope Coolibar will improve its customer service, because the quality of its products deserves a customer support team that is equally responsive. If my issue is resolved promptly, I will gladly update this review.

I ordered some vanilla gloves at the end of June and they have still not arrived. I also had three pairs of shorts which did arrive but were way too small compared to their other clothing of the same size which is often too big. I don't know why they said they would send the gloves separately as they have not arrived and it's more than a month. Sometimes the customer service is really good but other times it's not. The dark colours run even in cold water, but in general they sell some good products. I size up for internet shopping yet the shorts were tiny. Gloves still not arrived

I purchased return insurance so it would be hassle free should I need to return. Well the sizing was off so I returned and got charged the insurance again and $9.00 for shipping!!!! Never again.

The product is very nicely made. However, I paid for rush delivery and received the package 9 days after ordering, resulting in a canceled trip. I also never received part of my order. I've contacted the company several times for a partial refund and they simply do not answer.