CoolibarReviews of coolibar.com

Love the gloves! Comfortable and light weight. They came in a travel pouch which was a nice surprise. Will definitely be buying another pair in the future.

Nie wieder – komplett durchsichtige Kleidung & keine Rückgabe möglich! Qualität schlecht, Kundenservice Fehlanzeige. Ich habe zum ersten Mal bei Coolibar bestellt und bin total enttäuscht. Alle weißen Oberteile (nicht im Sale!) sind komplett durchsichtig – man sieht jeden BH durch, ich habe mehrere probiert - von bralette, weiß und hautfarben, über alle weißen und hautfarbenen bhs - alle sieht man durch!! Sogar das komplette Muster der Spitze usw. Das ist inakzeptabel und einfach nicht tragbar… wer will schon, dass jeder die Unterwäsche eindeutig sieht, die man an hat… keine Ahnung, was coolibar sich dabei gedacht hat… so ein Produkt zu verschicken finde ich unglaublich… Der Kundenservice war null kulant. Ich habe freundlich erklärt, dass die Shirts untragbar sind , auch den Beweis per Foto angeboten, und um eine kostenlose Rücksendung gebeten – besonders, weil ich aus dem Ausland bestelle und der Rückversand teuer ist. Die Antwort: kostenlose Rückgabe nicht möglich, selbst bei offensichtlich mangelhafter Ware. Nun geht es noch weiter: es ist nicht nur eine kostenlose Rückgabe nicht möglich, sondern gar keine Rückgabe! Auf der Website steht nur „Produkt kann nicht zurückgegeben werden“, ohne Erklärung. Ich fühle mich komplett abgezockt. Für mich war’s das mit Coolibar – kein Kundenservice, keine Verantwortung für schlechte Qualität. Finger weg! Fühlt sich wirklich nach richtiger abzocke an, nicht nach einem Laden, der sich in irgendeiner Weise für den Kunden interessiert, sondern nur für Geld…. Bitte tut euch den Gefallen und bestellt hier nicht…

Terrible. As others have pointed out, the shipping is bad and so is customer service. Shipping fee for two pieces of clothing $35? Tried to change it prior to shipping. They said too bad can’t do that. I’ll return the stuff unopened.

I’ve ordered many things from your company and have been please with them all. Probably my all time favorites are the black tulip ankle swim pants. I have 3 pairs. I wear them so much. Not just for swimming. To wash I wash in cold on delicate, hang to dry. They have not aged at all. Oh I have lupus and Sjogrens and must be protected from the sun.

Coolibar sizing has changed. I have several Petra pants and purchased the same size and they were tight in hips. I really dislike the new silver logo. This is expensive clothing, customer service should reflect that. Why should I buy expensive clothing on line, have to wait a while to receive and then be charged high return cost. This last time customer service gave me a “one Time” free return and I was grateful for that. Between the high cost, change in sizing, and uncertainty with cost of returns, I am done. I have really liked these UV clothes and I require them. Time to look elsewhere.

Best solid go to always!

Beware that shipment of clothing can take up to 2 weeks. Once I was informed, i asked to cancel. AI bot said no. Another followup email also said cannot cancel. Comment by Coolibar said that there is a small window that indicates shipping date. True. Once seen I needed to cancel. Again the structure of the ordering system does not allow cancellations immediately. The company forces to consumer to go through the credit card process of asking to not pay the charge. Not consumer friendly.

I was extremely disappointed to find that the side slits on the pants I ordered go all the way up to the hip when seated, exposing far more skin than appropriate for most settings. The listing claims they are “perfect for any occasion,” but this was misleading, as neither the description nor photos show how the pants behave when sitting. When I contacted customer service to request a return label due to the misrepresentation, I was met with dismissive replies and told I’d need to pay return shipping. Even after escalating the issue, I was told “the slits are visible” and that the return policy stands. Refusing to waive a $7.95 return fee despite the misleading product information shows poor customer service and a lack of accountability. I expected more from a company that promotes quality and function. I won’t be shopping with Coolibar again and encourage others to read listings carefully.