CoolibarReviews of coolibar.com

3.2625 reviews
Clothing & Underwear

Coolibar

About Coolibar

Coolibar offers sun protective clothing, UV protection swimwear, sun hats, and sunscreen that will help protect against the UV rays that cause skin cancer and sunburns.

Coolibar (coolibar.com) has 625 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: coolibar.com
Website: coolibar.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Coolibar reviews

625 approved reviews, newest moderated first

Linda H.
Jun 25, 2025
Easy to order...arrived on time.
Easy to order...arrived on time.
JJHouston
Jun 25, 2025
It took FOREVER to learn that I was not…
It took FOREVER to learn that I was not going to receive the last two items of my large number of -item order. Now I have Over-ordered so I have something for the kids who were left out because of the sold outs (in case the new items were sold out, too)! If the new order doesn’t arrive before we leave for the beach, the whole order is going back. I’ll go to another brick and mortar store on Sunday and just buy what they have in stock.
Response from CoolibarJul 2, 2025
Thank you for your feedback! We truly appreciate you taking the time to share your experience with us. Your input helps us improve and better serve our customers. If you have any additional concerns or would like to speak with someone directly, we invite you to reach out to our Customer Care Team. You can contact us via email at [email protected], or by phone at 1-888-703-7090 (US and Canada) or +1-844-793-3090 (International). We’re here to help! The Coolibar Customer Care Team
Susan E.
Jun 25, 2025
Still waiting to get my purchase
Still waiting to get my purchase
Response from CoolibarJul 2, 2025
Thank you for your feedback! We truly appreciate you taking the time to share your experience with us. Your input helps us improve and better serve our customers. If you have any additional concerns or would like to speak with someone directly, we invite you to reach out to our Customer Care Team. You can contact us via email at [email protected], or by phone at 1-888-703-7090 (US and Canada) or +1-844-793-3090 (International). We’re here to help! The Coolibar Customer Care Team
Jon M.
Jun 24, 2025
Terrible service- Avoid
Terrible service- will not exchange two tops which were massive on arrival for the same tops in a smaller size- avoid this company. Difficult to deal with- totally inflexible
Response from CoolibarJul 2, 2025
Thank you for your feedback! We truly appreciate you taking the time to share your experience with us. Your input helps us improve and better serve our customers. If you have any additional concerns or would like to speak with someone directly, we invite you to reach out to our Customer Care Team. You can contact us via email at [email protected], or by phone at 1-888-703-7090 (US and Canada) or +1-844-793-3090 (International). We’re here to help! The Coolibar Customer Care Team
Julie M.
Jun 20, 2025
Company doesn’t do exchanges even for…
Company doesn’t do exchanges even for the same item in a different size. They don’t empower their managers to make common sense decisions. Won’t be ordering from them again.
Response from CoolibarJul 2, 2025
Thank you for your feedback! We truly appreciate you taking the time to share your experience with us. Your input helps us improve and better serve our customers. If you have any additional concerns or would like to speak with someone directly, we invite you to reach out to our Customer Care Team. You can contact us via email at [email protected], or by phone at 1-888-703-7090 (US and Canada) or +1-844-793-3090 (International). We’re here to help! The Coolibar Customer Care Team
Consumer
Jun 20, 2025
Excellent customer service…
Excellent customer service we ordered several items that turned out to be too small. We wanted to exchange them for the next size up, but cool bar does not offer exchanges. Instead, they suggested that we refund and then re-purchase. Unfortunately, the discount that we used for the original purchase was no longer available. I called customer service and a very helpful representative arranged to adjust the pricing so we received the same discounted price again. Very good service!!
Michelle R.
Jun 20, 2025
BAD CUSTOMER SERVICE
I returned some items from the same order in the same package, and they processed the return as if it was two separate returns, deducting 7.95 TWICE from my credit. I reached out to them every which way and they ignored their error. Glad my credit card set it straight. RIP OFFS!!
Response from CoolibarJul 2, 2025
Thank you for your feedback! We truly appreciate you taking the time to share your experience with us. Your input helps us improve and better serve our customers. If you have any additional concerns or would like to speak with someone directly, we invite you to reach out to our Customer Care Team. You can contact us via email at [email protected], or by phone at 1-888-703-7090 (US and Canada) or +1-844-793-3090 (International). We’re here to help! The Coolibar Customer Care Team
Ancestry M.
Jun 18, 2025
I placed my first and last order today
I placed my first and last order today. I thought the clothes were sun protection clothes that were also cute. I placed my order and then realized one item was the wrong size. I tried to call customer service which hung up after I waited on hold. I tried the chat where I was told they would contact the wearhouse and email me. They didn't. I talked to manager Luigi who also said they would email me. Then the order shipped. It's going to take awhile to get here. I will have to return the item and not get another nas summer will be almost over. I seriously had the worst experience ever. Their clothes are not cheap. I am going to shop at a place that has better customer service. I would strongly recommend not ordering from them.
Response from CoolibarJul 2, 2025
Thank you for your feedback! We truly appreciate you taking the time to share your experience with us. Your input helps us improve and better serve our customers. If you have any additional concerns or would like to speak with someone directly, we invite you to reach out to our Customer Care Team. You can contact us via email at [email protected], or by phone at 1-888-703-7090 (US and Canada) or +1-844-793-3090 (International). We’re here to help! The Coolibar Customer Care Team

CoolibarReviews of coolibar.com

About Coolibar

About these reviews

More in Clothing & Underwear

Lotus Moon

TheVintageTees

5boundless.com

Ridge & River

CoolibarReviews of coolibar.com

Coolibar reviews

Easy to order...arrived on time.

It took FOREVER to learn that I was not…

Still waiting to get my purchase

Terrible service- Avoid

Company doesn’t do exchanges even for…

Excellent customer service…

BAD CUSTOMER SERVICE

I placed my first and last order today

About Coolibar

About these reviews

More in Clothing & Underwear

Lotus Moon

TheVintageTees

5boundless.com

Ridge & River

Coolibar reviews

Easy to order...arrived on time.

It took FOREVER to learn that I was not…

Still waiting to get my purchase

Terrible service- Avoid

Company doesn’t do exchanges even for…

Excellent customer service…

BAD CUSTOMER SERVICE

I placed my first and last order today