CoolibarReviews of coolibar.com

Response from CoolibarJul 2, 2025

Thank you for your feedback! We truly appreciate you taking the time to share your experience with us. Your input helps us improve and better serve our customers. If you have any additional concerns or would like to speak with someone directly, we invite you to reach out to our Customer Care Team. You can contact us via email at [email protected], or by phone at 1-888-703-7090 (US and Canada) or +1-844-793-3090 (International). We’re here to help! The Coolibar Customer Care Team

Response from CoolibarJul 2, 2025

Thank you for your feedback! We truly appreciate you taking the time to share your experience with us. Your input helps us improve and better serve our customers. If you have any additional concerns or would like to speak with someone directly, we invite you to reach out to our Customer Care Team. You can contact us via email at [email protected], or by phone at 1-888-703-7090 (US and Canada) or +1-844-793-3090 (International). We’re here to help! The Coolibar Customer Care Team

Response from CoolibarJul 2, 2025

Thank you for your feedback! We truly appreciate you taking the time to share your experience with us. Your input helps us improve and better serve our customers. If you have any additional concerns or would like to speak with someone directly, we invite you to reach out to our Customer Care Team. You can contact us via email at [email protected], or by phone at 1-888-703-7090 (US and Canada) or +1-844-793-3090 (International). We’re here to help! The Coolibar Customer Care Team

Response from CoolibarJun 11, 2025

Hi Adily, Thank you for your feedback. We’re truly sorry to hear about your recent experience. You are correct that, as a general policy, we are unable to cancel orders once they are placed. In your case, our customer care specialist made an exception and attempted to cancel the order; however, cancellations are not always possible due to the speed of our processing system. For this reason, we always inform customers that we will attempt to cancel, to ensure expectations are clear from the outset.

Response from CoolibarMay 30, 2025

Hi Thank you for your feedback! We're truly sorry to hear about the experience you've had and apologize for the inconvenience. We understand how frustrating it must be to not receive a response, especially when you're dealing with a defective item. While Final Sale items are normally non-returnable and non-refundable, we absolutely want to stand behind the quality of our products. If your swimwear is defective and unworn, we’d like to help make this right. To assist you further, please email us at [email protected] with your order number and a photo of the issue, or give us a call at 1-888-703-7090 (Mon–Fri, 10AM–6PM EST). Once we verify the defect, we’ll be happy to explore a replacement or refund. We're happy to help. Thank you for being part of the Coolibar family.