Cindy W.
Hats Terrific, Delivery & CS Terrible
My first order was delivered to the wrong door, no follow-up from Coolibar. Because I have skin cancer I ordered a second hat express which got here, and I love it, but I am still going to have to deal with the first lost order. Customer service is only by email and uses AI, ineffectually in my opinion. The hats are great, it is getting them that is the issue.
Response from CoolibarJul 9, 2025
We truly appreciate you taking the time to share your experience with us. Your input helps us improve and better serve our customers. If you have any additional concerns or would like to speak with someone directly, we invite you to reach out to our Customer Care Team. You can contact us via email at [email protected], or by phone at 1-888-703-7090 (US and Canada) or +1-844-793-3090 (International). We’re here to help! The Coolibar Customer Care Team