CoolibarReviews of coolibar.com

I bought from Coolibar website. The umbrella doesn’t close Properly and is too heavy but I cannot return it as return charges are high. So overall bad experience.

Terrible customer service. This month I placed 3 separate orders and was billed for all three yet the orders were not filled (2 were missing high priced items and 1 was not filled at all). I had unreturned emails and then many calls with customer service receiving various explanations and promises that expedited replacements had been shipped which had not. The final conversation today was with a rep who argued that Coolibar only takes the orders and bills the customer and they have no responsibility to actually deliver the product or contact the customer when items they were billed for were never shipped-that is all up to "the warehouse" and UPS. The rep argued that this practice is fine and it will not negatively impact Coolibar's business. I disagree- find another sun protective brand if you think it is important to actually receive the item you have been charged for or at least to be contacted about an unfilled but billed order. Coolibar rep said it is totally up to the customer to call them about unfilled orders because Coolibar has no idea whether the order is actually filled.

I placed an order over a month ago, and one of the items was missing from the shipment. Since then, I've had no success getting any help. The website chat service is essentially useless—I waited for over an hour without receiving a response from a real person. There seems to be no effective way to follow up on missing items or get support regarding an order problem. While the products may be good, the lack of customer service and communication makes it very difficult to recommend this company.

I have purchased from this company before and had no issues. This made me decide to purchase from Coolibar again. Unfortunately this time I’ve had a bad experience. I’ve never received the shipment. I contacted Coolibar customer service twice and have gotten no response. Buyer beware.

I have a closet full of Coolibar clothes, but I recently had a bad experience and their customer service policies are completely unacceptable. I tried to take advantage of a promotion with escalating discounts. Filled the cart with $200 worth of items to qualify for a 30% discount. Saw the discount applied. When I actually confirmed the purchase, poof! The discount disappeared and they charged me the full amount. This was on a weekend and their customer service is only M-F. I sent an immediate email to their customer service email provided. Called first thing Monday morning and was told there was nothing they could do, because it would have had to have been caught immediately. I will be returning the entire order when it arrives, and will never do business with this company again.

I have never purchased directly from Coolibar. I did order a Coolibar shirt for my husband from Amazon because of their favorable return policy and he loved it. This time I ordered a shirt for him, confident of the size, as well as a swim bottom and tankini top for myself. The swim bottoms fit great but the top is tight and difficult to put on. I will have to order the next size up and now pay for shipping as well as a return fee to return the top that does not fit. I much prefer to purchase items directly from the company who makes the product but these companies need to match the free shipping and ease of return that Amazon offers.

On my first order, the package did not arrive on time, but your representative quickly responded to my concerns by refunding the express delivery charge i had paid. The second order went flawlessly, And, I love your product

The products themselves seem good, but the service and returns practice let them down. Delivery was slow. I placed this order in mid-May and didn't receive it until almost two weeks into June. Tracking information is poor, and contacting them is no better. I'm a returning customer: on my first order, my queries about shipping went unacknowledged entirely; this time they did reply, but late, explaining they were overwhelmed by sales. Plenty of sales, then, yet customers are still treated this way. On sizing: Coolibar publish measurements for each size, yet some garments run noticeably larger than others bearing the same size label. When you return these clearly mis-sized items, they deduct a fee from your refund, so you end up paying for their mistake. I raised this with customer service and was told that all garments fit differently, despite their OWN SIZE CHART saying otherwise. I'm still waiting to be reimbursed. I won't be returning.