CoolibarReviews of coolibar.com

Better responsiveness to email inquiry about exchange process would be a way to improve customer service. The products themselves are fantastic.

Order 991348113. FedEx tracking created on June 4. Still no tracking progress on June 12. Two emails were sent to coolibar customer service with no reply. Called FedEx and they said the package is still with the shipper. Called Coolibar customer service, and they said it's FedEx problem. I asked to resend the item because technically the item wasn't sent at all, but got refused due to international order. I can have the refund and then order online again. But the item is not on sale anymore. Most companies will resend the item if the customer doesn't receive it within a certain time frame. It shows on the tracking progress very clearly that the package has zero movement for 6 business days. Coolibar is not taking responsibility for their problems. They don't seem to care about the customers.

Hi, I am very disappointed with the customer service. I have sent multiple messages via email and live chat over the past 4 days, but I got no response. I have a very urgent situation. I received a package with a missing item, that I already ordered two times now because you guys did something wrong again. So please check my emails and Facebook DM'S that I have send to you guys, and please respond. ORDER #991347310

People seem to really rant against the customer service team, but I've called in twice and received a helpful agent both times! The email response (clarification on return policy, which is honestly pretty clear to begin with) took a few days, and the on-hold time was ~15 minutes (needed help cancelling an order), but with a bit of patience you can get any answer you need.

Placed an order over 2 weeks ago and it has yet to ship and I've reached out to customer service 3 times with no response.

There was to be a 2 day expedited delivery. There was a delay leaving the warehouse as best I can tell and then shipped USPS which was not 2 day express.

Coolibar ignored my emails, messages and review on google regarding my refund. Coolibar sent me a holding email on 8 June 2026 whilst Coolibar generate interest from my unpaid refund and others in similar position. Coolibar would have continued to ignore my refund request had I not contacted my bank.

Excellent. Products are great. The best quality. Good prices. Great options