Cool FramesReviews of coolframes.com

Excellent service and a great price.

When I ordered them I spoke with Louis. He made me feel at ease ordering on line as I never did this. They arrived earlier than expected. Perfect fit. I am so very happy with my purchase. I would not hesitate to do this again.

No problem fast and easy

Great Website-no reservations, definitely would recommend this company!!!

This was our second pair of glasses and we aren't disappointed at all. Quick service, great product! Quick shipping time too.

michael from switzerland,place and oder for a pair of versace glasses on 27september 2016, i was sent an email for my oder confrimation,in some couple of days i recieved another email from cooll frames requesting for a copy of my identity card and mastercard front and back for verification,i sent a copy of my ID and master to cooll frame, in a few hour time a recieved another email from cooll frame saying my oder couldnt be veryfy that i have to contact my bank for refund of my money,,, i contacted my bank and i was advised to lay complaint against cool frame because my credit card was chargerd the sum 199dollars by cooll frames .this eem to be scam site

A plus was their acceptance of Amazon payment services, saves some time and engenders some trust. I don't think Amazon is really doing them a favor though, swift attention and execution of an order is a hallmark of Amazon, and a critical reason I shop there. Coolframes had my order for two weeks (ten business days) and still hadn't made my glasses when I called them. I cancelled the order. I gladly paid the 20.00 cancellation fee that they charge for doing nothing. The charge was in accordance with the agreement I electronically agreed to, and is a clear condition on their website. They did swiftly answer my emails, except for the one cancelling my order, when I asked to know a date they might be finished. The answer was, twice, a quote of their published website "7-10 business days". Well, THAT was a lie. Local optometrist gets things in 5-7 business days, Costco about the same, you figure with their claim that the own their production facility they could do better. If the Amazon payment services wasn't there, I doubt I would have ordered. As it is, I might get my payment back (minus 20 dollars) sometime this month, because while they immediately charged my card for the glasses, they do not apparently do a refund in any manner closely resembling their zeal to acquire it. Their reviews and testimonials are full of "I got my order within six days" yet another deception. I doubt these people exist. Thought my wait I was a model customer, complained about nothing and made no demands. It makes one wonder who exactly gets their order inside of 10 business days, since my fairly simple order still hadn't been filled in that time frame, I'm keeping my fingers crossed for my refund.

I have had theses frames for years. I order the frames and have my prescription put in them. It is hard for me to find the frames locally. Thank you for having them.