Cool FramesReviews of coolframes.com

Buena compania

Great glasses, friendly customer service (anne ext 523) but if you are from Europe - this is not something i would recommend. From ordering to delivery day it's been 81 days! Had to pay 78€ in customs. Fair enough but Would be nice to get a heads up in some shape or form. Again i must say -customer service helped with all my questions and i got swift replies but they unfortunately couldn't do anything to speed up the proces

The first issue here is the truth in advertising. I paid for expedited 2-day shipping hoping to get my order in two days. WRONG: Called about the late delivery and got educated that 2-day applies to shipping company AFTER receiving item from Cool Frames, and they need two days to get it ready. This means the 4 days delivery happens only in the best case (if ordering on Monday). Plus, was provided tracking number for “UPS” that was returning errors. Turns out the FedEx was shipping company. Second issue: Package was not delivered after promised delivery date. Called again and Customer service told me that this order cannot be cancelled and I need to file the lost package claim as the first step. And then it will take up to six weeks to get the refund. Highly defensive telling me that I have not read the fine print about up to 10 days delivery for prescription glasses. Told her my order was just the frames and no prescription. Found this exchange unacceptable and asked to talk to supervisor - was brushed off immediately. Extremely bullish and rude responses. Package finally showed up with 6 days delay. Got refund for expedited shipping. Given all the time spent in phone calls, chat with FedEx filing the lost package, frustration with not getting frame in time to get prescription lenses before my trip- giving three stars is more than generous!

The website itself was very helpful in making sure I got the prescription I needed, and the frames are exactly the ones I wanted! I would have given them 5 stars if it wasn’t for the surprise $80 DELIVERY FEE??? They showed no delivery fee and then the ups driver showed up at my door telling me I owed them $80. Just tell me next time.

When you say shipping is included you should include it all I had to pay UPS a hefty fee before they would give me my glasses

Very long shipping time for me in Canada

Shipping tooks almost 20 days just from the states to Canada. Even china has faster shipping speed.

I have ordered multiple times this last time in ordered 5 pair luxury brand sunglasses, glasses..a few pair in ordered to go on vacay and was told at last minute that dolce and gabana was on backorder. That's something a customer should have been made aware of, not customer checking on order and told it happens to be on back order. Paid priority shipping to still be waiting a week . They don't alot of product there in inventory which further delays things. Shipping and communication when item is on backorder is my only issue. Outside of this last experience...its been pleasant.